Trouble installing the update of the BIOS on hp chromebook 13

When I try to download the update of the BIOS for my chromebook 13 hp, it will start to install because the HP Wizard Installer does not work correctly. It just keeps telling me to try the Setup Wizard again at a later date whenever I click on run/save the update. How can I make this?

Hi Benjamin,

Thanks for posting your query on the Microsoft Community.

According to the description of the problem, you can not install the BIOS update. The question could be if some restricted to settle security software or third party services/application is limiting.

I you suggest to perform the clean boot and then try to disable the security software temporary, if any installed on your computer and then try to install the update to the BIOS.

Step 1

Perform clean boot.

Put your system to the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135/en-us

Note: refer to "How to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

Step 2

Temporarily disable security software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

Step 3

After completing both steps now try to install the update from the Web site of the manufacturer (HP) and see if it helps you to install the update.

Warning of the BIOS:

BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Kind regards

Tags: Windows

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