Troubleshooting connection issues DPS - sign failed.  Please try again.

All of our users have problems connecting to the Digital Publishing Suite through the Folio Builder in InDesign.  Whenever we try to connect, we get a "connection failed.  Please try again. "error.  I'm almost certain, it's something in our network, which is the origin of the problem, but I would like to see if I can refine it so I can direct our security guy by making an exception.  I think that the DPS use only port 443 for communication so I'll make sure it's open, but are there other potential areas where I can do some research?

Looks like it is a problem of proxy and not a firewall issue.  Clear the proxy settings in Internet Explorer seems to do the trick.  It is a work decent around until we find how to configure our server proxy allowing these exceptions.

Tags: Digital Publishing Suite

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