Troubleshooting of my HP Pavilion dv5000 says that my audio driver has problems... what to do?

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• Problems with my sound doesn't play not even though the settings say that the audio does not work properly

  recently I went on vacation... sound computer works very well before I left. Came back, and now the sound does not work.  I checked all the settings and it says everything is working. I've done some research and there was only one window to come when I rebooted that says a file with the extension dll is not found.  So I restored by computer back to before I left on vacation, but still no sound.  No pop up with the dll is not found though.  I went in the "maintenance" section and found it seems to be a few questions audio below is the scheme which is the filler. Hope this is enough information for assistance.  said the task of event 20 116.  I have an ACER one with windows. the computer has HDMI dolby and realtek.

  -

  -

   

    20

    0

    4

    116

    0

    0 x 800000000000000

   

    3490

   

   

    Microsoft-Windows-Audio/PlaybackManager

    LorrainesPC

   

   

  -

    3

    48000

    fake

   

   

  Judy Hello,

  Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

  According to the description, I understand you have a problem with the sound does not work properly in the computer even if the settings say that the audio does not work properly.

  Certainly, I understand your concern and will try my best to help you.

  I appreciate all your efforts really to try to solve this problem.

  This issue would have intervened if the sound card has went wrong in the computer or audio drivers have been corrupted.

  I would suggest trying the following methods and check if that helps.

  Method 1:

  I suggest you to refer to the procedure described in the article below and check if it helps.

  No sound in Windows

  http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Note: The above article will help you identify and solve its current problems in Windows, including no sound from your speakers or headphones.

  Also try to install the latest drivers from the chipset in the system and check if it helps.

  If the problem persists, follow method 2

  Method 2:

  How to use the tool File Checker system to fix missing or damaged system files, please follow the steps in the link provided below.

  https://support.Microsoft.com/kb/929833?WA=wsignin1.0

  Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article explains how to run the tool (SFC.exe) System File Checkerto scan your system files and to repair the missing system or damaged files from Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

  I hope this information is useful.

  Please let us know if you need more help, we will be happy to help you.

  Thank you.

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  Your subscription to cloud shows correctly on your account page?

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  .

  If Yes

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  .

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