Try to download indesign but download apps do not appear in the desktop creative cloud application.

Hello! Help, please.

I downloaded the creative cloud app and need to download the indesign application, but when I click on the tab "apps" it no app option are included for download. I have also tried and reliable internet connection my mac the re-engining and reinstall the app but still, nothing.  Creative cloud app screen is stuck (see photo below).  Any suggestions? I've dealt with this during more than an hour with no luck.

Screen Shot 2015-07-06 at 9.12.27 PM.png

Hello

1 - click wheel settings in the upper right of the cloud creative app > Preferences > sign out

2 force quit Adobe all processes in the activity monitor (for example, CC, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)

3 - right click on the Finder icon, then select the "Go - To" folder.

You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

~/Library (It will open the folder of the user's library.)

4. browse to the Application Support > Adobe > OOBE folder and folder AAM Updater so trash

5 - go to the Apple icon > System Preferences > privacy and security > firewall > TURN OFF (to do this, you will need to click on the padlock in the lower left of this machine and then enter your mac password)

6 - go to the Apple icon > System Preferences > Security and privacy > General > allow applications downloaded on should be in ANY

7. make sure there is no other Internet active safety program - if it is then go ahead and launch CC app and login and check

Hope that this will help solve the problem

Kind regards

Bani

Tags: Adobe

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