Try to restore a lost Thunderbird profile, but can't "move profile" because the file names are too long

I'm having a problem with Thunderbird that is addressed in several comments here and on "mozillaZine", but trying to follow the instructions for fixing it, I ran into a new problem that I see not addressed. The initial problem is that described in this thread, where my files and everything just disappeared, and I am invited to start to create a new profile:

https://support.Mozilla.org/en-us/questions/1040003

Following the links in this thread, I get to this - and since my address book has also apparently gone, I click the internal link to the section titled 'Lost profile':

http://KB.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Step 1 then sent me here:

http://KB.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

Step 2 on this page says: "Copy the profile folder where you want to store." When I try to do it, however (using Windows Explorer on Windows 7), he gets to halfway through the copy and then hang up because it clashes with a file name that is too long to copy. And according to the prompt that tells me this, there are many more yet to come long file names.

Ignore this error and I just ignore these files? That means the copy of profile won't be complete, which I think would be dangerous or would just cause other errors. Or is there some simpler way quite do what I originally planned to do, which is to recover the profile which has mysteriously disappeared?

Again, I'm under Thunderbird on Windows 7 and it was used for years without ever encountering this extremely irritating glitch. I'll be grateful for any help.

Here are three different approaches, I suggest:

1 see https://support.mozilla.org/en-US/kb/using-multiple-profiles and see if you can switch to that you want to use the Profile Manager.

2. While TB is NOT running, use a prompt with the following commands: Note: place the entire path in quotation marks.

  • CD "the full path of your current profile directory name '.
  • xcopy "the full path of your"good"profile name" / s/h
  • now check with the Windows Explorer, and switch to him as above

3 change "profiles.ini" (using a text editor such as Notepad) to point to the profile 'good '. "profiles.ini" looks like this:

[General]
StartWithLastProfile = 1

[Profile0]
Name = default
IsRelative = 1 * change this to 0 *.
Path = yt20rg5n.default * change this to the path and the name of your profile of "good."
Default = 1

Let me know how it turns out.

Tags: Thunderbird

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