Unable to connect to the server of Web Services

Hello

I'm trying to implement my C310a for the first time.

The printer is connected to my wireless router.

My computers and iPads can access and print using the printer.

BUT when I try to use Web tools

(1) product update,

(2) activate ePrint or

(3) enable Web Services

I get the error message USELESS "Problem connecting to the server of Web Services"

I am able to connect to the Internet using a web browser, so I don't have an ISP issue.

I'll put in place the printer at home behind a CGD24N wireless router.

The implementation for the browser does not use a proxy, so I have no proxy information.

Is anyone able to help.

Thank you

David

I worked on it.

I had put the impression of having a static IP address and did not address primary and auxiliary DNS server.

Once he had these links now.

Thank you.

Tags: HP Printers

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