Unable to create a DVD-video using DVD-R/RW

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• Reference Dell backup and restore is unable to create a DVD of recovery on Windows 8

  Dear Dell,

  I am creating recovery discs "Dell backup and Recovery application" but when I was asked to insert the second DVD, the optical drive keeps rejecting DVD. The application will not continue to burn the second DVD and seems to be frozen. I tyied with different DVD brands/manufacturers and also-/ + r unfortunately. The question remains. I could find this 593906 article published 21-01 - 2013 (http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs link). Although I did the updates, I'm still not able to create recovery discs!   File: after having inserted the Disc 3 application gives the message "Dbr.exe-" not found disk and stays there and rejects the DVD.  I spoke with the Greek team of Dell. I was told that warranty does not cover the support of sw even if my unit is less than a week. Furthermore, I learned that although "Dell backup and restore" application said THAT DELL is not actually a Dell product so they can't support. They my proposed to use the recovery of files from windows 7 place (which needs at least 8 DVD!). As you can understand it's a workaround and not a Solution.

  I hope that someone from Dell will consider the issue and to come back with a precise answer and a permanent solution.   (Model: inspiron 15 3521). Thank you

  Hi ylikonomos,

  You can try to uninstall and reinstall Dell Backup and Recovery Manager and Dell Support Center. Follow these steps:

  • Press the Windows key + 'X' on the keyboard.
  • Select "Programs and features" in the context menu that appears in the lower left corner.

  

  • In the list of applications, uninstall Dell Backup and Recovery Manager and Dell Support Center.

  Below, check the version of the BIOS installed on the laptop. Press Windows + "R" key, type msinfo32 and press ENTER.

  

  

  Identify the version of the BIOS. If A04, the update of the BIOS is not necessary. If this isn't the case, update the BIOS. Before flashing the BIOS please check this following:
  * No external device (printer, USB stick, SD card, DVD) must be connected.
  * All other programs should be closed and saved documents.
  * The power adapter and the battery must be connected during this process. The battery must be 10% or more than 10% of charge.

  Here is the link for the update to the BIOS: http://dell.to/VBwSAh. The laptop restarts after this update.

  Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application.
  Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Restart the computer and check if you are able to create the recovery media.

  Please, try the following steps and share status.

• Still unable to create a DVD 1280 x 720

  Hi all

  I would like to ask the community if anyone noticed that still does not support HD DVD. I want to make DVD 1280 x 720, but still has only 720 x 576.

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• Unable to create the new folder using Vista Home Premium 32-bit.

  It is on a Toshiba laptop which is about five years old.

  Explorer

  Explorer (explorer.exe) is the program that is the start menu and taskbar, windows folder and the office (which is a folder window).

   

  To see if a fix is available

  In Control Panel (and select Classic discovered in the left pane) select reports on the problems and Solutions (problem of type in the START search box), go to historical problem, right-click of your error and choose check for the Solution.

  You can also right-click and choose Details for more information. Post these details here. The name of the Module fault is important information.

  If the problem affects Panel press the Windows key + R and type wercon (or type it at a command prompt).

   

  Close the browser and start a command prompt

  About any what Explorer windows Start - All Programs - Accessories - right click on command prompt and choose run as administrator. Click Start. Ctrl + Shift + Right-click on an empty spot (just above the power of buttons is one place) then Exit Explorer. Press Ctrl + Alt + Delete then Task Manager.  Control all processes to explore are closed. On the process tab select explore and right-click and choose end process, repeat if more of an Explorer in the list.

  Then to restart the Explorer after trying all of the following

  Press Ctrl + Alt + Delete and choose Task Manager from the Task Manager click the menu file then the new task (run) , type explore

   

  If you cannot start the Explorer at all

  Press Ctrl + Alt + Delete and choose Task Manager on the processes tab, click Show processes from all users to elevate to administrator in Task Manager, click the file menu then the new task (run) and type cmd other things you can try typing

  Explorer
  Explorer c:\
  Explorer/e, c:\
  wercon
  control
  Iexplore

  If you cannot start a folder window you can use the Browse button in the new task dialog. Don't forget that you must right click and choose Open rather than double-clicking.

   

  Reregister the shell registry entries

  It is important that each order is accepted. If the command fails it means the file is damaged and must be repaired.

  Close the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).

  regsvr32 /i shell32
  regsvr32 /i urlmon.dll
  regsvr32 RPCRT4.dll
  regsvr32 PROPSYS.dll
  regsvr32 MSCTF.dll
  regsvr32 cscui.dll
  regsvr32 rsaenh.dll
  regsvr32 timedate.cpl
  regsvr32 ATL DLL
  regsvr32 OLEACC.dll
  regsvr32 actxprxy.dll
  regsvr32 USERENV.dll
  regsvr32 msshsq.dll
  regsvr32 NaturalLanguage6.dll
  regsvr32 thumbcache.dll
  regsvr32 WINTRUST.dll
  regsvr32 MMDevAPI.DLL
  regsvr32 audioses.dll
  regsvr32 audioeng.dll
  regsvr32 ExplorerFrame.dll
  regsvr32 msi.dll
  regsvr32 FirewallAPI.dll
  regsvr32 netshell.dll
  regsvr32 pnidui.dll
  regsvr32 QUtil.dll
  regsvr32 c:\windows\system32\wpdshserviceobj.dll
  regsvr32 WINHTTP.dll
  regsvr32 C:\windows\system32\qagent.dll
  regsvr32 C:\windows\system32\portabledeviceapi.dll
  regsvr32 wbemprox.dll
  regsvr32 wbemsvc.dll
  regsvr32 fastprox.dll
  regsvr32 imapi2.dll
  regsvr32 wshext.dll
  regsvr32 gameux.dll
  regsvr32 msxml6.dll
  regsvr32 vbscript.dll
  regsvr32 jscript.dll
  regsvr32 wshext.dll
  regsvr32 wshom.ocx
  regsvr32 wshcon.dll
  regsvr32 scrrun.dll

   

  Delete folder settings

  Close the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).

  Reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell" /f

  Reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams" /f

  Reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StuckRects2" /f

  Delete the thumbnail and icon Caches

  Close the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).

  attrib - r s h '% userprofile%\AppData\Local\*.db '.

  del "% userprofile%\AppData\Local\*.db".

  Disable thumbnails and previews

  Damaged documents and particularly corrupt pictures or videos, can cause Explorer crash all trying to generate a thumbnail or an overview. This miniature and previews active option off.

  If you can start the Explorer, previews is Union on the command - folder and Search Options - framework of tasks use classic Windows foldersbar.

  Thumbnails are organized on the command bar - folder and Search Options - view tab - and check under Advanced settings - always show icons, never thumbnails and uncheck Show icon file in the pictures.

  If you cannot start the Explorer close Explorer as above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).

  Tracking Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" v "IconsOnly" /t Reg_DWord /d 00000001 f

  Tracking Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" v "ShowPreviewHandlers" /t Reg_DWord /d 00000000 f

  Tracking Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" v "ShowTypeOverlay" /t Reg_DWord /d 00000000 f

  Turn around after testing the Explorer.

  Tracking Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" v "IconsOnly" /t Reg_DWord /d 00000000 f

  Tracking Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" v "ShowPreviewHandlers" /t Reg_DWord /d 00000001 f

  Tracking Add "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced" v "ShowTypeOverlay" /t Reg_DWord /d 00000001 f

   

  A boot is a way to explore

  It can be caused by a shell extension.

  Explorer (explorer.exe) is the program that is the start menu and taskbar, windows folder and the office (which is a folder window).

  The Explorer is built on addin programs called Extensions of Shell. The standard is provided by Microsoft, but programs add their own.

  Download Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx close the windows Explorer Start Autoruns by right-clicking and choose run as administrator , click Options menu - Filter Options and check hide Microsoft entries and claire include empty slots to go to the Explorer tab and uncheck everything to the left. Click Start. Ctrl + Shift + Right-click on an empty spot (just above the power of buttons is one place) then Exit Explorer. Press Ctrl + Alt + Delete and choose Task Manager.  Control all processes to explore are closed. On the process tab select explore and right-click and choose end process, repeat if more of an Explorer in the list. Click the file menu and then click new task (run) and enter explorer

  If it helps, re-enable one by one to identify the who.

  Run Microsoft Fixit

  Microsoft has a range of automatic programs to solve common problems. To see problems explore

  http://support.Microsoft.com/mats/windows_file_and_folder_diag/en-us

  For the visit of the list the most comprehensive

  http://support.Microsoft.com/FixIt/en-us

  When you choose to download, choose the option to run on another computer. You can then save it to your hard drive. It will contain all 27 FixIt.

  Recycle Bin
   
  If the problem is the trash bin remove the storage folders. It will be automatically re-created next time you delete a file or open the Recycle Bin. It will remove the trash and the files it contains for all users.
   
  Close the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).
   
  RD C:\$RECYCLE. BIN/s/q
   
  then repeat for each drive to change the drive letter, for example
   
  d:\$recycle Rd. BIN/s/q
   
  e:\$recycle Rd. BIN/s/q
   
   
  If the Office does not start
   
  This will create a new empty by user and common desktop computer. This will allow to test if a file on your desktop to start the Explorer.
   
  Close the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).
   
  MD "% userprofile%\DesktopTest".
   
  Add reg "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" / v/t desktop REG_EXPAND_SZ /d "% USERPROFILE%\DesktopTest"
   
  MD "% public%\desktopTest".
   

  Tracking Add "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v "Common Desktop" /t REG_EXPAND_SZ /d "% Public%\DesktopTest".

   

  To restore default after having tested if begins to explore.

   

  identifying add / REG_EXPAND_SZ /d "% USERPROFILE%\Desktop" office t/v 'HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders ".

   

  Tracking Add "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v "Common Desktop" /t REG_EXPAND_SZ /d "% Public%\Desktop".

   

  You will need to disconnect then.

   

   

  Type in a command prompt

   

  Reg query HKEY_CLASSES_ROOT\Folder\ShellNew/s

   

  and paste the results here.

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