Unable to open attachments of certain individuals.

They appear as an empty box described with a little symbol or X in the upper right of the box.  When I talked to an internet explorer rep by phone that he told me that it was a compatibility problem and the other side uses a newer version of Windows I am.  My system came with the computer is Windows XP Home Edition.  I have to buy a new version of Windows to solve the problem, which of course, he was willing to sell me!  The rep response make sense to anyone, or is there another solution?  Thanks for any help!

What is your email provider... Outlook.com?

You have the latest version of Silverlight installed for your browser? Go to the link below to see if you do it and if not, download and install the latest version of your browser.

http://www.Microsoft.com/getSilverlight/get-started/install/default.aspx

For more troubleshooting tips, see the link below.

http://answers.Microsoft.com/en-us/windowslive/Forum/mail-email/im-not-able-to-work-with-attachments-in-outlookcom/f95cc2a8-b85a-496d-B42B-3bae0b2c0d9d

Good luck

Tags: Windows

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