Unable to respond to emails

I am unable to respond to emails.  When I hit the reply button, an email arrives, but it is locked.  It appears, but there is nothing in the address line and I can't add information to any location in the email.  At this point, it crashes then the whole email and I have to close and reopen in order to remove the offending email.  This has happened for weeks.   I don't know how to fix this.

Thank you!

If you have all the 3rd party apps installed that claim to protect, manage, thrust performance, clean etc, remove these applications. Trusteer would be an example of such an application.

Tags: Mac OS & System Software

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