Unable to scan to email

Similar Questions

• OfficeJet pro: scanning to email

  I'm unable to scan to email it keeps coming with embedded hardware not connected but all wireless works well

  tear hair help

  Hi @Nadajak,

  Welcome to the HP Forums!

  I read your post about how you can not scan e-mail with your HP printer. I'm happy to help you!

  A few questions for you:

  • What type of printer HP do you have? example: HP Officejet 8600.

  • How is the printer connected, wireless, Ethernet or USB?

  • What iOS version do you use? http://www.whatsmyos.com

  In the meantime, please try a hard reset by following the steps in this post, How to perform a hard reset, by @Rich1. It is important that the power cable from the printer is plugged directly into the wall outlet, not a surge protector.

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  I hope hear from you soon!

• HP ENVY 5530: Scan to email problem

  I have a problem of "scan to e-mail"

  Many worked yesterday, now it says "there was a problem connecting to the server.

  He sent me the code 'connect' e-mail - so a communication that happens...

  He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

  I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

  For example, HP has a mail server problem, solutions?

  Printer model: HP ENVY 5530

  Hey @lgstorbay,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

  Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

  If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• Scan to email using gmail as SMTP

  I have a printer HP Office Jet Pro 8600 N911g.  I have this configuration currently with the network folder scan works very well.  I would like to set the scan to email.  As Headquarters uses the Exchange I have to use another service for SMTP.  Set up a Gmail account and puched in appropriate settings, but the device is unable to connect to gmail.  I tried several ports without success, I also tried to configure the e-mail server settings, again try several ports without success.  I tried using all the combinations using SSL and SMTP authentication, but nothing seems to connect.

  Gmail actually works, I have seen some say yes, others say no.  Is there another service that could work outside my corporate network or do I need to set up an internal, just e-mail server so that I can scan to e-mails?

  Hello

  Try following the exact steps below and check if this can help:

  1. Click the setting of network on the printer and locate its IP address.
  2. Type this IP address from the browser on your PC to access the EWS page.
  3. Click the scanning tab.
  4. Under Scan to E-mail click e-mail profiles.
  5. Click new.
  6. Type your email address and any name to display selected, and then click Next.
     Note: Be sure to take note of the specific display name.
  7. Fill in the parameters of mail as follows:
     -smtp.gmail.com
     -465
     -Tick the box SSL
     -Check the box next to the SMTP authentication option
     -Enter your full gmail address as the user name and the password for gmail.
  8. Click next and dontinue following the steps until the summary, then click on save and test.

  If the Test fails for any continmue of connectivity problem following the steps below:

  1. Click the network tab.
  2. Under the active connection type section, click IPv4 (wired / wireless).
  3. Keep the IP address Configuration because there is, under the address Configuration DNS check the box next to manual DNS server.
  4. Define DNS preferred as 8.8.8.8
  5. Set the auxiliary DNS as 8.8.4.4
  6. Click the scanning tab and click the e-mail profiles again.
  7. Click the Test button next to the previously configured display name and check the time difference.

  Shlomi

• Scan to email on Photosmart 7525

  Since the upgrade I can not scan to e-mail.  I can print, send by email to work ect... the printer is connected to the internet.  When I try to scan to e-mail I get an "unable to connect to web services. "Confirm access to the internet and try again message.

  The printer appears to connect to web services, I have reset my pin code for the printer, but it will scan is no longer e-mail.

  Help, please

  Thank you

  Changed the DNS and it has not always worked.  I tried to unplug, did not work.

  I disabled the Web Services on the printer and then turned the Web Services back.

  Problem solved!  I can scan to email once more.

  Thanks for the help

• OfficeJet Pro 8630: Officejet Pro 8630 don't Scan to Email after move to new office

  We have recently moved offices and now we can not Scan to e-mail at work (he has worked great previously).

  We are on a wireless network at the office and I can print fine, but no scan to E-mail.

  I tried the settings via the web interface, I rebooted the router and the printer, I deleted all the accounts on the web interface and created a new, but it won't always work.

  Help?

  Hey @KBoyett,

  Welcome to the Forum from HP Support.  I understand that you are unable to reconnect the scanning to e-mail, using your HP Officejet Pro 8630 e-all-in-one printer.  I would like to help.  I have a few steps, you can try that may fix this problem.

  It is optimal that you have a wireless connection.  I do not recommend restoring the default settings of your printer to make sure that all old settings scan to e-mail are deleted from the printer.  Here's how:

  • From the front of your printer, press Setup
  • Touch Tools
  • Press restore defaults

  This will clear your wireless network, Web services, and other custom printer settings.

  Then, follow these steps:

  • Connect to your wireless network (run Setup under wireless settings wireless Assistant)
  • Tap the copy icon on the lower left below to enable Web services
  • If your webservices are enabled you can now configure your scan to e-mail

  There are two ways to Setup scan to e-mail:

  Method: use the scan to e-mail Wizard to set up scan to email

  Follow these steps to use scanning to e-mail Wizard in the HP software to set up the Email scanning function.

• OfficeJet 8500 Prime will not connect to wireless for the scanning of email

  HP Officejet 8500 first.

  Western Digital N900 router

  Printer is connected to my home wireless network and wireless to my HP Pavilion laptop (which is in the same room).

  I felt for a few years and I do a LOT of scans to myself on my e-mail and rarely have problems.

  About a month ago, I got a new wireless router, and the problems started.

  I had the wireless configuration.  Printer connect to my home wireless.

  If I try to scan to e-mail, I get a message "unable to connect to the server. Check the address and the name of the server.

  I can print from my laptop very well (wireless)

  I have run the wireless network test report (which incidentially, does NOT use the default tray as specified in default values, so I have to remove the media in a status bar and replace them with paper to make turn this test).

  All passes.

  very good signal strength.

  no other network with the same ssid

  Wireless networkes detected: 3

  Channel 11

  everything looks great.

  I connect to my router (from my wireless laptop).

  My router says that the printer is on the network.

  I turned off/power on router to reset.

  I tried the reset network default printer and returning via the wireless Assistant.

  I tried another wireless (5g below)

  I got the preferred wireless network name and password several times.

  I turned the printer deactivation / activation.

  The SSID signal is using 2.4 Ghz (802.11 B + g + n) 20 / 40 mhz channel (auto) AND I ALSO tried with channel (11) just

  The router includes a 5 GHz (802.11 a + n), but the printer never sees this SSID, and tried manually enter the name and password as well.

  I get the same error every time.

  Sounds like you arehaving problems with scanning to email. Can you tell me first if you have tried all the other email accounts other than the one you are using. According to the security on the SMTP servers for the customer, you will have to go and try another account. I suggest to make a Gmail account and attempt to put in place the new feature.

  I would like to know how this happens, and I'll get back right with you!

  -Spencer

  PS I hope you had a great weekend and had a wonderful day!

• HP7520: HP7520 - scan to email problel

  Hi, I read a lot of emails about the scanning to email questions. I have the same problem as others. Scanning to email worked perfectly well for months. Now he returns constantly with the message "unable to connect to wireless services.
  I tried all the suggestions to the HP site and entering codes 8888 and 8844 under my IP address etc etc.
  Can someone please send me the email that seems to have solved one similar problem to others?
  Thank you very much
  AMB

  Hello @AllyMcBeal ,

  Welcome to the HP forum.

  I understand that you are getting a server connection error when trying to scan to e-mail.

  I want to help you with this.

  I realize that you have already configured a manual DNS.

  There are two things I want to make sure that you have done before resetting the printer.

  1. turn off the printer.

  Then unplug power to your router or a minute.

  Wait a minute.

  Reconnect the power on the router.

  Turn on the printer.

  When the blue light wireless on the printer stops flashing, try scanning to e-mail.

  2. remove web services.

  Tap the ePrint icon in the upper left corner of the screen.

  

  go to settings, select Remove web services.

  If you have customized the address printers ePrint, you will lose the address.

  There is unfortunately no way to retrieve e-mail. He'll be gone for good.

  After removing the web services, you will be sent to the main screen.

  Press again the ePrint and enable web services.

  When print information sheet, go to scanning to e-mail.

  You will need to set it up again like you did the first time.

  Also, if you are familiar with your router, check the following settings.

  -Multicast must be enabled
  -Hello activated * for Airprint
  -Mac filtering should be disabled
  -Also, make sure that your router has an update of the current firmware if
  necessary

  Ports to open are: * Eprint and Apps

  (Inbound) UDP ports
  80
  443

  (Outbound) TCP ports
  5222
  5223

  Finally, I sent you the reset via private message. Please ensure that the above elements have been done or scrutiny before resetting the printer.  Please read this post from Bob_Headrick, regarding the reset of the printer.

  Reset the printer: what you need to know

  If you can't yet scan email I would call the Cloud service.

  Please contact our Cloud Services at 855-785-2777.  If you do not live in the United States / Canada region, please click the link below to get help from your region number.  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• error when scanning to email HP Photosmart 7250

  I get an error message when you try to scan to e-mail.  (Photosmart 7250) scanner was working fine but now when I try to scan to e-mail, I receive a message stating "unable to connect to web services.  It seems that many other users have had the same problem but I can't find a solution online.  Help, please.

  Thank you.

  Hello 9harleygirl9

  Welcome to the HP Forums!

  I'd love to help solve your problem scanning to e-mail! This error occurs usually when there is a server error. First of all, please try the following steps to set the connection to the application:

  1. Select the Web Services on the front panel of the printer, then settings.

  2. Select "delete web services" and wait as the services to be eliminated.

  3. Once finished, you will return to the home page.

  4. Select the Web Services icon on the printer and go through the steps of installing Web Services once more.

  5. you will receive a more recent code. Later, you can use this code to add the printer to your account eprintcenter.com hpconnected.com / using this code.

  6. you can, or that you may create another email address.

  7. try a different scanning to e-mail using the app.

  These measures are intended to refresh Web Services. Doing so could re - connect to the scanning application to e-mail to work properly.

  Need more help after that? If the problem is not resolved, you may experience a problem with the IP and DNS address. The next solution is to define IP addresses and DNS to static values. Please try these steps next to do it properly:

  1. open Internet and type the IP address of the printer in the address bar (ex. 192.168.1.201), and then press ENTER.

  2. This will open the short built-in Web (EWS to) printer server. Click on the tab 'Network' or 'Networking', then 'network (IP) address.

  3. click on "manual IP". So that gives it a compatible address, click 'propose a manual IP Address.

  4. when it is created, click on "Manual DNS Server".

  (a) in the "privileged" section, type 8.8.8.8.

  (b) in the section "alternate", type 8.8.4.4.

  5. then, turn off the printer, the computer, the router and the modem.

  6. turn on the router and the modem and wait for about 2 minutes. Turn on the next computer and then the printer.

  At this point, try another scanning to email and please let me know what happens. Thank you and have a wonderful day!

  Mario

• scanning and emailing multidocument

  I use a s 6830 model HP laptop with Windows Vista op system Business and a model HP 6210 all-in-one printer, Fax, Scanner, copier. I'm having a problem scanning and e-mailing several pages of a document. Some of my recipients receive all pages OK but some receive only the first page. If I scan and email from several pages to myself, I get all pages, but another customer who just bought a new computer advise he gets only the first page. He also tells me that he gets several pictures of his family while he insists on the fact that there is something wrong with my computer. Is there a way I can set up my computer to send all copies of the scanned several pages to all recipients? Or is it something I could suggest to those recipients who are unable to receive several pages to properly configure their computer?

  Hi intrepid5,

  For more specialist on this question help, you can post your query on Office Forums.

  Office forums
  http://social.answers.Microsoft.com/forums/en-us/OutlookSend/threads

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Photosmart 7520: Scan to email

  Hello

  I created my adr e-mail on the printer and checked my email adr. the PIN code, which is sent to me HP

  But when I start the process by clicking (the printer), "Scan"--> "Scan to Email"--> Select the My Email account--> select the type of scan (video): the printer as it is unable to connect to the Web service?

  The printer is connected by WiFi and have good acess and is no problem scanning/printing from a PC or MAC - what to do?

  Concerning

  Brian

  Hi latifa.

  I understand that you have some problems using scanning to E-mail with the Photosmart 7520. She seems to have the installer without problem, but it indicates that you do not have access to Web Services.

  Try the procedure described here: Re: problems scanning Photosmart 6520. You don't have to worry about the title and mentioned printer, the steps will be the same.

  Can't wait to hear if this helped.

• How can I scan my email?

  Nice day:

  I have a problem in my e-mail address. It seems that I have a virus. My email messages to different recipients containing the virus itself. How can I scan my email

  I have a problem in my e-mail address. It seems that I have a virus.

  How - what is related? You may have a virus problem, but not necessarily a problem with your email.

  My email messages to different recipients containing the virus itself.

  How do you know this?

  I would like to you can scan my email.

  Who do you mean by 'you '? If you really send messages with some kind of malware attached the damage is already done. The point of all the antivirus software is to prevent that infected files on your computer in the first place get.

  If I changed my password, the Web site designer would know the new password or not.

  What Web Designer are you talking about? In any case, I hope for you that your provider will not store your password in the clear.

  How can I change the password correctly

  What password are you talking about?

• Norton Internet Security can't scan SSL email use. How can I ensure that I don't get a malware or a virus by opening an email in Thunderbird?

  Norton Internet Security can't scan SSL email use. How can I ensure that I don't get a malware or a virus by opening an email in Thunderbird? I read that you don't have to click on a link to get malware, but that some e-mail may trigger the malware just by opening and reading. Any suggestions to prevent the outbreak of malware emails? AOL Desktop software has its own built-in email scanner, but I am trying to get away with their software and to rely only on tuberculosis.

  Thank you

  There are many aspects to this question.

  First of all, by using SSL or TLS to send and receive emails is important because it prevents others from sniffing your login email. Especially if you use a device over wi - fi or on untrusted networks, it is essential, because if others get your email IDs, bad things can happen.

  Of course, by using SSL or TLS with your mail server also protects the content of your email being captured by others, so it's good also.

  Secondly, you are right that there may be threats to security in E-mail other than the attachments, even if attachments are usually the most dangerous. Your antivirus must protect you against bad attachments as to open them, they must be written to disk in a temporary folder, and your AV software jumps into action whenever a new file is added to the disk. You can also hedge your bets by using a two step approach: first save the attachment to disk and only after she survives the real-time AV scanning and then run it in the appropriate application.

  Sometimes the content in the body of the message can trigger a vulnerability in your software e-mail or a plugin. As these known vulnerabilities, Mozilla is updating its software, but there always seems to be new problems discovered and it will never be perfect security. I don't know how useful email Scanner is for this problem.

• Server connection error - scan to email App

  Hello
  
  Out of the blue my scan to email app no longer works on my HP Officejet Pro 8600. I get the error that says check the connection to your server. I did it. My connection to the server is fine, and my WiFi signal is very strong. I have no e-printing problem I just can't scan to email more. I have unplugged, rebooted, restored and updated the firmware, but still no luck.
  
  I see that many of you are experiencing a similar problem.
  
  Help, please!
  
  Thank you!

  happytohelp01,
  
  Thank you for the phone #. The woman at HP has solved my problem. For others out there, here is the solution that helped me.
  
  -Get the IP address of your printer (can find it under Network Config under settings)
  -Type the IP address in your web browser
  -On the left side, click iPV4 under WIRED or wireless (however you are connected)
  -Click on manual DNS
  -Under favorite type 8.8.8.8
  -Under type of spare 8.8.4.4
  -Disconnect the Modem from the wall. Wait 30 seconds. Reconnect it.
  -Turn off your printer by pressing the power button. Wait 30 seconds. Turn on.
  
  I hope this helps.