Unable to start XP in safe mode, stuck at mup.sys; BSOD with installation disc

My computer is a computer laptop Asus eeePC 1000H with no material changes and default OS. I left the machine all night and came to see the machine with the error text:

"Reboot and select proper boot device."
"or Insert Boot Media in some boot device and press a key.

Restart in safe mode gave me the same error, except that I could see that the boot process failed at mup.sys.

Then I tried to repair my installation by using a Windows XP installation disc so I could use the Recovery Console, but I got a BSOD and error:

STOP 0X0000007E (0XC0000005, 0XF75DE0BF, 0XF7A2A208, 0XF7A29F08)
PCI.sys-address F75DE0BF base at F75D7000 Datestamp 3b7d855c

I have turned off unnecessary equipment in the BIOS and still have the same result. The next step here is to erase completely the machine and retemplate TI - something I'm eager to avoid.

I've been surfing on support forums all morning and I noticed that there is a spike in people with this problem. Is there a virus going around or was there a windows update last night? I use McAfee if it makes a difference.

From your description of the problem, it sounds like the hardware failure, no software (virus). First test the drive and RAM. Since you don't have a CD player with eeePCs, you need to use bootable USB based on keys of an external optical drive or troubleshooting tools. Or, if the computer is under warranty, contact Asus support.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

If you can not do the test yourself and/or are uncomfortable opening your computer, take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad).
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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