Unit - mailbox moved to the new storage group is not available

Hello

I have a 4.0 (4) unit UM with a message from Exchange 2003 offbox store. During the initial installation, only the first storage group on the mail server was present and mailboxes of the users are hosted here.

Recently, a new storage group was created on the mail server and a mailbox has been moved from the first group of storage to the new storage group. The Subscriber is able to receive voice messages via e-mail, however his MWI does not illuminate. When it tries to connect to retrieve messages on his phone, the unit said "your messages are not available now.

I am able to create or import users that are hosted in the new storage group, but I'm having the same symptoms. Is it necessary to rerun the configuration of message store wizard?

Thanks in advance.

Have you run Assistant permission for the new Bank of mailboxes?

The other thing to do is to restart the AvMsgStoreMonitor service; But wait after hours. A reboot will do the same.

Tags: Cisco Support

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