Update Acrobat XI will not end

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  Hello

   
   
  
  1. which Microsoft Fixit did you?

  2 have you installed new hardware or software before the show?

  3. who is the antivirus installed on the computer program?

  4 update you are trying to install?

  5. are you logged on as administrator on the computer?

  
  If this isn't the case, I suggest you to log on as an administrator and check for the issue.
   
  Method 1:
  One of the other reason for the 80070005 error is caused by software running on your computer security.
  Temporarily disable the security software on the computer and see if that makes a difference.
  Disable the anti-virus software
  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
   
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  Error: 0x80070005 when you try to install updates by using Microsoft Update or Windows Update
  http://support.Microsoft.com/kb/968003
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  Method 3:
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  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  
  See also:
   
   
  Problems with installing updates
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates
   
   
   
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  I was able to get this problem solved by Mike via online do chat on case no 3027047713 (disconnect WiFi problem). Using remote on my laptop, it was able to download the proper drivers. So far, everything seems to work ok.