Update failed - could not happen on servers

Hi, so a bit of back story that can be useful: about 4 days ago I open Premiere Pro that had been updated to the latest version (earlier I think) and two screens of my death. Long story short, I spent all day everything works again - which included 10 reset Windows completely.

When I went back to work I could download CC, connect and download apps, but I cannot update ANY of them.

The most important example for me is that I have Premiere Pro v9.0 (paper plane) but I can't open the projects I was working with before that I had to reset windows.

I was online since that time - research forums and troubleshooting Articles, used the CC cleaning, DIY tool with firewall settings and tried another WiFi network. Also tried my two old machines that I had previously used. Nothing. "Impossible to get on the servers.

Is anyway to get updates outside the creative cloud or save a project elsewhere, but for an older version first?

-Thanks in advance

James

Hello

Please check the thread cannot reach the servers of Adobe, please check the firewall settings and try again

If the above doesn't fix your problem, then ask your COMPUTER to whitelist the url from here: https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service _Endpoints.pdf? wcmmode = disabled

Let us know if this helps!

Tags: Adobe

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