Update incoming e-mail from customers not not to date calls

We have a situation when a client sends an update to a call via incoming e-mail, the call is not updated.

It works well for creating a new call and also if an agent sends an email via cmail incoming update appealed but if the same email from a customer of incoming e-mail is simply ignored.

Everyone has to this problem.

It worked in Version 8.0, but since the upgrade to V9.0 le05 it does not work.

Had a look and found a bug existing about this (call 171735 iTracker), but according to the story, it should have been resolved in le05. Have you checked the activity log in the system of administration of any warnings or errors?

Tags: VMware

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