Update is downloaded, do not re-start the computer.

After that download of the update the computer remains frozen, it never restarts and if the pointer I can see my notifications and stickers.

Hi Alex_enko,

If you are unable to complete the installation of the El Capitan, here are a few things to try:

Open the Mac App Store, click on the purchase tab and see what the status of your download.  If the download is interrupted, you can take.

Once the download is complete, check to see if the file 'install OS X El Capitan' is in the Applications folder.  If this is the case, double-click the file to open it and run the Setup program.  This application is removed from the Applications folder once the installation is complete.

If the installation does not complete, restart the computer using safe mode and try again.  Here are some links with information about these processes.

Update of OS X El Capitan
https://support.Apple.com/en-us/HT201475

Resume interrupted iTunes Store downloads
https://support.Apple.com/en-us/HT204312

Try safe mode if your Mac does not end commissioning
https://support.Apple.com/en-us/HT201262

Take care

Tags: Mac OS & System Software

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