Update KB978207 removed settings

I have Vista Ultimate. Automatic update was held last night (the kind that you can't refuse). When I logged in today, all my configurations have disappeared. Background, sidebar and Windows Explorer now points to the users/TEMP instead of the id under which I am connected.

Is there a solution for this or should I it out?

There was a free version of Norton with the computer - it's been uninstalled AFAIK

Applications, (Norton and McAfee) are notorious for not to uninstall (or upgraded) themselves.

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. right click on the file that you saved in #1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

Ideally, you would have done the above before installing Symantec Endpoint. Doing now can prevent similar problems in the future.

If still no joy (as I suppose), open a free Windows Update support incident or contact Symantec technical support.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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