Update Manager - Installshield problem ' an error has occurred. Error code # 5'
original title: Update Manager - Installshield problem
I'm having a problem with the Update Manager. An error code is always popping up "an error has occurred. No. 5 error code. It then returns me a website www.consumer.installshield.com for more information. I can't figure out how to stop this. Any suggestions?
Hi Lindieonlyme,
(1) since when are you facing this problem?
(2) remember to make changes?
(3) when exactly you get this error message? When you perform a specific activity or even when the computer is idle?
Method 1: Put the computer to boot and then check if the problem persists
Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.
Continue with the remaining steps to pin-point on the third party service.
After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.
Method 2: You can see the steps outlined in the article below, which addresses the issue of InstallShield
InstallShield error messages
http://support.Microsoft.com/kb/910816
(Article apply to Microsoft games, steps applies to the issue at hand)
Thanks and greetings
Ajay K
Microsoft Answers Support Engineer
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Tags: Windows
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