Updated phone help

I recently downloaded the Motorola Software Update program for my KRZR k1. However when I try to open it, the boot files to decompress and then I get an error that says "cannot use command file.check_hotfix_for_vista.vbs Windows doesn't have an associated program to run with him." What can I do to fix this? Thank you.

Hello

My name is Tom and I work with the Motorola/MSU team. We have seen users with this problem, which is related to the Windows settings. Let me know if it helps.

Problem of summary: Motorola Software Update will not be installed on MS Windows (XP or Vista) because of the Visual Basic Script (.vbs) file association.

Symptoms of problem: During the installation of Motorola Software Update, a text window appears showing the contents of check_hot_fix_for_vista.vbs. Motorola Software Update installation stops.

Reason/troubleshooting: Before you install the software update from Motorola, the (.vbs) extension has been associated with the incorrect file type. This may have been done accidentally trying to read the file by clicking on it and selecting open with > Notepad. If the checkbox "Always use the selected program to open this type of file" has been selected, the script runs as expected.

The problem can be corrected by searching for check_hotfix_for_vista.vbs (or any other file .vbs) and associate the type of Microsoft Windows Script Host file or another program script such as cscript.exe.

  • Click Start > Search > for files or folders > all files and folders.
  • Enter check_hotfix_for_vista.vbs and research.
  • When the results are displayed, click with the right button on the .vbs file and select open with > choose program.
  • Select scripts based of Microsoft Windows or another program such as cscript.exe script.

Tags: Motorola Phones

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