Updates for the 2007 Microsoft Office Suite (business)

My updates of Windows there are two available, when important updates downloaded and installed, Windows Update tells some updates have not been installed.  Failed: 2 updates.  Code 80070641 Windows Update encountered an unknown error.  The Microsoft® 2007 Office Suite Service Pack 2 (SP2)

Download size: 207.4 MB

You may have to restart your computer for this update is taken into account.

Update type: Important

Service Pack 2 provides the latest updates to the 2007 Microsoft Office Suite.  This update applies to Microsoft Office Project, Microsoft Office SharePoint Designer, Microsoft Expression Web, Microsoft Office Visio and Visual Web Developer.

More information:
http://www.Microsoft.com/downloads/details.aspx?FamilyId=B444BF18-79EA-46C6-8A81-9DB49B4AB6E5&displaylang=en

Help and Support:
http://support.Microsoft.com/?ln=en-us

and:

Update for the junk e-mail in Outlook 2007 (KB968503) filter

Download size: 3.3 MB

You may have to restart your computer for this update is taken into account.

Update type: Important

This update provides the filter of junk e-mail in Microsoft Office Outlook 2007 a more current definition of which e-mail messages should be considered junk e-mail.

More information:
http://www.Microsoft.com/downloads/details.aspx?FamilyId=04C02D0A-B1AE-4097-9643-81968081DD9C&displaylang=en

Help and Support:
http://support.Microsoft.com/?ln=en-us

Now, I've exhausted my options here, can someone please inform me as to how I can solve this problem?  I respectfully request for a known solution, not what you think will solve the problem.  My OS is Vista Home Basic 32-bit.

Thanks in advance to anyone who can solve this problem.

Hi sallampat,

Thanks for posting the Answers.Microsoft.Com Community Forum.

I suggest start in a cleanboot, then try again your updates.  Download updates to a folder on your desktop, then start in a clean boot, then try the updates.

We will follow the following steps

1. start the CheckSur tool by - http://support.microsoft.com/kb/947821

2. download the updates you referenced from this site: http://www.microsoft.com/downloads/details.aspx?familyid=04C02D0A-B1AE-4097-9643-81968081DD9C&displaylang=en and http://support.microsoft.com/kb/953195 download them and put them in a folder that you create on the desktop of your system.

3. start your system by using the cleanboot procedure described below;

To perform a clean boot on a computer that is running Windows Vista, follow these steps.

  1. Click Start

    type msconfig in the Search box and press ENTER.

    If you are prompted for an administrator password or a confirmation, type the password, or click continue.

  2. On the general tab, click Selective startup.
  3. Under Selective startup, clear the Load Startup items check box.
  4. Click the Services tab, select the hide all Microsoft Services check box, and then click disable all.
  5. Click OK.
  6. When you are prompted, click restart.
  7. After the computer starts, start the program or game and see if the problem is resolved.

(Here is the article from the base of the boot process minimum - http://support.microsoft.com/kb/331796 - after troubleshooting is completed, use the steps listed in the knowledge base article to restore your system back to the normal mode).

4. when your system is loaded into a clean boot - run an update at the same time in the folder that you downloaded on.

After completing updates or to work on the updates that your system to a normal operating state, following the process of clean boot above, but turn on where to disable services were selected previously.  (The KB describes the entire process.)

Please keep us informed on this issue if more information is required.

Kind regards

Debbie
Microsoft Answers Support Engineer
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Tags: Windows

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