updates help to access internet

I have recently accepted 13 updates for Vista. After installation I couldn't access the internet.  I was connected to the server with full access, but the Explorer would not be responsible.  A ran Diagnostics and it said that there was nothing wrong with my connection.  I played a little bit and had restore the system.  Returned Internet connectivity.  However, when I went to put the computer in 'State of low power' he wanted to reinstall updates.  I tried again and guess what?  No internet connection.  This series of updates is a disaster.  I hope that my other laptop at home will allow me to seek answers?  Please help me to find a solution and to register a formal complaint with Microsoft.

Hi nfcapra,

Thanks for the answers on the community forum.

A number of KB is Knowledge Base # that was downloaded before this problem occurring.  The # is usually referenced by KB followed by six numbers.  An example is KB929777.

You will be able to see this information that you follow the steps that Mick suggested above.

Please let us know if it helped to solve the problem or if additional assistance is needed for the purpose this.

Kind regards

Debbie
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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