Updating JRE after the failure of sysprep

Hello

During our deployment of windows 7, we have problems with JRE 7. We can install and update with no problems before sysprep. But after sysprep when a user tries to update it fails with "interrupted installation". We have set up installation logging and found MSI error 1603, with a reference to CustomAction InstallJava. As stated in the newspaper here:

MSI (s) (0C: 04) [09:55:16:706]: the LastUsedSource value: C:\Users\USERNAME\AppData\LocalLow\Sun\Java\jre1.7.0_45\.

MSI (s) (0C: 04) [09:55:16:706]: value LastUsedType: n.

MSI (s) (0C: 04) [09:55:16:706]: A LastUsedIndex: 1.

MSI (s) (0C: 04) [09:55:16:706]: op of execution: ActionStart (name = InstallJava, Description = registration of Java Runtime Environment),

Action 09:55:16: InstallJava. Registration of Java Runtime Environment

MSI (s) (0C: 04) [09:55:16:706]: op of execution: CustomActionSchedule(Action=InstallJava,ActionType=3073,Source=BinaryData,Target=MSIInstallJRE,)

MSI (s) (0C: F8) [09:55:16:722]: call for a custom action to distance. DLL: C:\Windows\Installer\MSI31AC.tmp, point of entry: MSIInstallJRE

MSI (s) (0C: 78) [09:55:16:722]: generation random cookie.

MSI (s) (0C: 78) [09:55:16:738]: created server custom with PID 2180 (0 x 884) Action.

MSI (s) (0C: 58) [09:55:16:987]: running as a service.

MSI (s) (0C: 58) [09:55:16:987]: Hello, I am your server custom action high 32 bits.

CustomAction InstallJava returned error code 1603 (note this is perhaps not 100% accurate if translation happened inside the bin to sand)

Action ended at 09:55:52: InstallFinalize. Return value 3.

Any1 have experience with a situation like this?

We found the problem!

Our anti-virus program, Symantec Endpoint Protection, apparently had a parameter definition called:

"To prevent the registration of new Browser Helper Objects (HIPS) [AC15]" that was causing the problem.

We have disabled this and the problem disappeared completely.

--

Kemicaze

Tags: Java

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