Upgrade to Acrobat Prof DC application and creative cloud with failure to upgrade

I have Adobe Acrobat DC in my laptop I have installed free of charge from the Adobe Web site. I ordered the upgrade of Acrobat Prof. and tried to install the upgrade. In the end, I got this message "serial number you provided is valid, but calling it a product was not found on this computer. I tried to find a way to cancel the order or to communicate with the WAA, support team, but unfortunately there is no means to do so. I am looking help to cancel my order and get my money back.

Mohammeda53177343 I have reviewed your account and I can confirm that you have purchased the upgrade Acrobat DC.  You can find details on how to request a refund of your order for the Acrobat upgrade domain controller to return, cancel or Exchange an Adobe order .

If you do not have an earlier copy of Acrobat then you can buy the full version or subscribe to the Document Cloud.  You can find more details in the Plans and prices | Adobe Acrobat DC .

Tags: Acrobat

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