Upgrade Windows 7 to Windows 10. "Prepare your upgrade" stuck on 99%

It is 99% the "preparing your updates" for some time last night, so I left it on all night. When I got home this morning. He was still stuck on 99%. I had the same thing happen a month or two ago when I tried to download and it got stuck, but after awhile, I got frusterated and abandoned. This cannot be normal. What should I do?

Hello

Simply answer a few additional questions to better understand the issue:

  1. How do you try to upgrade to Windows 10 (via the Windows updates or media creation tool)?
  2. Have you installed a third-party anti-virus security software?

The upgrade process may stop prematurely due to the presence of security installed third-party anti-virus software or external devices connected to the computer

Method 1: Remove all external devices except the mouse and keyboard and boot your PC to check if the boot sequence is not interrupted.

If your PC starts without any problems, connect the external device disconnected one after the other and check which device is causing the conflict. Updated the driver software for this specific device that caused the problem and check whether the problem is resolved.

Method 2: sometimes the upgrade can be interrupted by the antivirus installed on the PC security software. Uninstall security antivirus software installed on the PC and then upgrade to Windows 10.

Disclaimer : Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: you can download and install Windows 10 via the media creation tool by downloading the ISO image on an external upgrade flash player and activate the operating system on the computer.

Note: install the latest Windows updates and update all device drivers to avoid disruption during the installation of Windows 10.

See the link below on How to download official Windows 10 ISO files:

http://answers.Microsoft.com/en-us/Windows/wiki/windows_10-windows_install/how-to-download-official-Windows-10-ISO-files/35cde7ec-5b6f-481C-a02d-dadf465df326

See also the links below

Get help with Windows 10 installation and upgrade mistakes:

http://Windows.Microsoft.com/en-us/Windows-10/upgrade-install-errors-Windows-10

How to: solve the Setup and stop common mistakes during the Installation of Windows 10:

http://answers.Microsoft.com/en-us/Insider/wiki/insider_wintp-insider_install/how-to-troubleshoot-common-Setup-and-stop-errors/324d5a5f-d658-456c-bb82-b1201f735683

Get Started with Windows 10:

http://Windows.Microsoft.com/en-us/Windows-10/getstarted-get-to-know-Windows-10

I suggest that follow you the suggestion given by Andre Da Costa mentioned below.

Upgrade to Windows 10 is stuck at 99%

http://answers.Microsoft.com/en-us/Windows/Forum/windows_10-windows_install/upgrade-to-Windows-10-gets-stuck-at-99/daed1cf2-7811-4808-9f79-ddffd789bb94

Hope this information is useful, if the problem persists please write us back with the quick information so that we can help you further.

Tags: Windows

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