Upper half of the video is missing (black screen) - Help!

missing top half of video.jpg

I work with Adobe Premiere Pro CS6 and I installed updates. This is my first time posting and I only use CS6 for a few months so I'm still a beginner. That being said, here's my dilemma: now half video missing one superior project I worked on yesterday without any problem. I didn't have a problem before and it's the first time I'll have to deal with that. For some reason, the problem is only occurring when I use of files larger than 1 GB. When I switch to a low quality video file which is 160 MB, for example, I don't have the problem of lack the upper half of the video. I also tried export to see if the problem is corrected during the export process, but it will also be released lack the upper half of the video.

Any help would be greatly appreciated. Thanks in advance.

Marisela

We had exactly the same problem in our software.  We have reduced to updates of windows under MS technology MS13-057.  Specifically, on kb2834904 XP and windows 7 kb2803821.

For us, it happens when the decoding of WMV9 files.  Not all uses of decoding WMV are affected, but I have confirmed that when linking the WMV decode DLL to a sample for RGB32 video grabber, executives are black on top, so that points directly to the internal data of the dll to decode WMV decoding.

You can uninstall these windows updates to fix your problem.  I hope that Adobe can join Microsoft to fix this properly as soon as possible.

Tags: Premiere

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