* URGENT * MAJOR Screwup - MUSE or Business Catalyst?

Hi all!

Before you read the post, keep in mind the two reasons for the existence of this post:

  1. To see if anyone else is having this same problem and how it was solved if it has actually been resolved
  2. To make more noise the thread that I started on the Forum of BC for once again, this problem solved immediately. The thread can be found here: http://forums.adobe.com/thread/989396?tstart=0

NOTE: This is NOT to start a war of the fire- MUSE or BC. I appreciate both products and will continue to apply in our projects for our clients. I have just a question right now with the level of attention and communication, we receive on this subject with regard to the disastrous circumstances, he presents to my company and our current and potential customers.

The story so far:

The problem we started Thursday night with the transfer of our site (Muse) on the BC system. We are a 'free partner' seeking to become "Premium partner" with the catalyst of the business system. Currently we have also a few other clients on the system of catalyst for business as well.

After the transfer to the BC system, we spent all day Friday trying to get email for the functioning of the Admin account. Finally reached Fox in Live Chat with BC. He could not help.

Finally, at the suggestion of the Fox we submitted a ticket via our partner account. Less than 20 minutes, we were no longer able to access our portal partner of Business Catalyst.

So, now, not only we not have access to email for the administrator account, but cannot enter the catalyst for business system to implement and create anything for ourselves or customer. This represents not only a problem of communication which relates to the enamel, but we have customers and prospects expect updates, maintenance as well as projects which are ongoing and future proposals.

As you can imagine it is of importantance vital that we receive an answer IMMEDIATELY someone within the BC system to set things right.

So, once again; We're here to see if there are similarities with someone of another experience with MUSE / BC or if it is quite unique, as we hope, possibly to attract the attention of someone within the system to make enough noise with connections to Business Catalyst for that to be resolved quickly so that we can all spend productively.

In addition, since we do not have email, ironically, the only way at this time to contact us is via the forums or via the business line to 847-367-5600.

Thank you for your time and patience in this matter.

Alright. Problem has been resolved.

Thanks to Mario, Alex, Brad, Liam and everyone on the BC forums who took the time to get involved in this problem and get solved for us. Much faith has been restored in the BC system as well as the product of the Muse.

Moreover, it seems that Muse has problems with connecting to the sites we create life 'manage' button in the interface. Is this a bug or something under development?

Tags: Adobe Muse

Similar Questions

  • Comment Installer a Captcha on a form Adobe Muse without Business Catalyst?

    Hello

    I want to know how is possible to insert a Captcha Google into a form Adobe Muse without Business Catalyst?

    If this is not possible, how to secure a form?

    Thank you.

    Hello

    Please see the following Recaptcha link

    Kind regards

    Aish

  • Muse and Business Catalyst not synchronize and I don't know how to solve this problem. Any help would be appreciated.

    I have a site that is hosted by BC and built in Muse. I invested a little time he gets the State that it's but for some reason any, when a change is made in British Colombia, it will not be synchronized back to muse and I get these errors.

    "A framework of Muse matching text not found for text '{module_contentholder, name is '_U999'}' on this web page."

    A block of text Muse not found for the text "{module_contentholder, name ="_U372"}' on this web page."

    A block of text Muse found corresponding to text "on this web page.

    A block of text Muse found corresponding to text "on this web page.

    Unable to find a corresponding text block Muse for text "on this web page. »

    Is there a formatting issue that I don't see? It seems to me that once it downloads on BC, things are converted and will not be converted. It is vital that I can make changes to both the browser and the master file without interruption of the site as a whole and without having to redo work hours which is done via the browser in the editor.

    Thanks in advance for any help that can be provided.

    I spoke with business catalyst support and we have determined that the problem was not with the software but with the process. I just change each page through the site manager and not through the edit tab that was causing my whole question. I appreciate all your help!

  • I have published my muse built Business Catalyst site and all from the 'Site in the web browser view' function in the program of the Muse does not work. Screen comes up with a message that it cannot locate the page and suggests I check the ip address.

    I recently published my muse built the Business Catalyst site for preview and all from the 'Site in the web browser view' function in the program of the Muse does not work. Screen comes up with a message that it cannot locate the page and suggests I check the ip address.

    Hello Jimw93000314,

    Are you preview site in the edge browser? When you preview the page in the browser Muse create a local server to give you the preview in the browser. With the edge browser, there was a reported issue to access the local server.

    Please click the link below that shows the steps to enable the browser to edge.

    http://StackOverflow.com/questions/30334289/cant-open-localhost-in-Microsoft-edge-project-spartiate-dans-Windows-10-APER cu

    I'm sure this will help.

    Kind regards

    Vivek

  • How to transfer the Site Muse on Business Catalyst to the new account of Catalyst Business

    I have a client who needs to move their site from a former supplier that uses Business Catalyst and Muse for their Web site and CMS.  The previous service provider is not very useful, that's why we want to give detailed instructions to move the site to a new account Business Catalyst and then manage the DNS once the site is transferred.  Any idea or the input is greatly appreciated.

    Online Support request to move the site to your new account. Support will probably escalate it and need to audit, the two parties want to do this etc... Ultimately, the site will appear in its new portal partner and they can manage the site as another.

  • Taking a live Muse with Business Catalyst site

    I have a subscription to creative cloud student and teacher complete through my school (I'm a student). And I designed a website in Muse. I would take it live via Business Catalyst, but when I click on "Launch Site", I get a window that says: "to start this site, you must go to a subscription cloud creative Adobe, which includes accommodation for 5 sites with Adobe Business Catalyst". Then he directs me to the purchase page. But I already have a subscription of cloud. What is going on? Can someone help me?

    Hello

    Individual creative cloud subscription allow you to host 5 free sites with Business catalyst. As you use Student edition, your product does not free sites. To grow your direct site, you pay for it.

    Let me know if you have any question.

  • Connect with Muse and Business Catalyst?

    I'm building a Muse/Business Catalyst site to a pharmacy that requires a customer return, log. No idea how to get account only? Thank you! Best regards, Peter

    Hello

    Please take a look at the following thread,

    Adding a box protected on my Muse site

    Let me know if you have any question.

  • Adding a blog on our site from Muse via Business Catalyst?

    We want to add a blog to the website of our company. Ideally, we would like to add it to the subfolder level. That we will be able to do on our Muse site which is hosted in Business Catalyst?

    Hello

    Are you referring to the integration of a third party Blog in Muse site, and then publish them in British Colombia, which items should be stored in the folder sub level?

    Since the end of BC, you can create Blogs and use module on page Muse, on the Colombia-British edition, you can set the directory of the host that created the sub under the root folder.

    This video will give an idea of how subfolders are managed on the end of BC:

    Business Catalyst FTP files | Training Adobe BC - YouTube

    Thank you

    Sanjit

  • Using a model of Muse in Business Catalyst

    How can I use a template I created in Muse for my blog that is hosted on Adobe Business Catalyst? Muse web content creation is much easier and faster. I'm quite familiar with Muse and BC, but I can't figure out how to do.

    Currently, I have created a simple header and footer in British Colombia and inserted {tag_pagecontent}. However, I am much better at manuevering in Muse. I would be also able to be more creative in the Muse.

    It's because BC has created a template out of it file. You need to create and apply this model to a new page within Business Catalyst.

  • Definition of InContext Editing editable using Muse for Business Catalyst regions

    Does anyone know how to do this?

    Hi odsonvic,

    Muse does not support customer edit using InContext Editing regions in Business Catalyst. Please refer to the following topic and the idea for more information (and please add your voice to the idea):

    Muse Business Catalyst and the customer text edition

    http://forums.Adobe.com/message/4417710

    Client edition of Muse by BC, InContext Editing websites

    http://forums.Adobe.com/ideas/2084

    Best regards

    Corey

  • Muse and Business Catalyst

    I made a Web site using Muse. My client is unable to use InContext Editing because there is a region with a dynamic behavior. Is this common in Muse? And how can I solve this problem?

    Hi Monique,

    Muse is not currently compatible with the InContext Editing functionality in Business Catalyst. Please see the following discussion about client for editing sites created with Muse for more information:

    Muse Business Catalyst and the customer text edition

    http://forums.Adobe.com/message/4418352#4418352

    Best regards

    Corey

  • I have a problem connecting Muse with business catalyst.

    I have a connection problem Muse with company catalyst. When I start the publication is presented by the following message: Timeout during access with Adobeid. Check your network connection , and then try again. But the connection working properly.

    Hi Federico,.

    Please come on in Edition > Preferences in Muse and make sure the 'release with account' has the creative cloud Adobe ID subscription.

    Kind regards

    Aish

  • the adobe problem editions muse in business catalyst

    Hello

    I'm new here. I recently tried to do this and it work very well. but lately it does not, and this is the error message:

    "An unknown authentication error occurred with your AdobeID. (SHARED_UNKNOWN_ERROR:22) »

    If you guys have experienced this? no problem with my Adobe ID (that's why I can chat in this forum)

    orzalan

    Hello

    Sign nicely out of the application of the Muse (Help Menu-> logout)

    Then, close Muse.

    Revive the Muse and try to publication.

    Check to see if that solves the problem.

    Concerning

    Sonam

  • Tedium accommodation site muse with Business Catalyst

    I built a site with muse and am hosting with BC (creative cloud subscription). The original site is kittlesoncreekpress.businesscatalyst.com, try to publish to www.kittlesoncreekpress.com, but I get a 404 error when I try to publish. The namesservers are well positioned with domain registration.

    Help!

    Thank you very much!

    Problem solved. Reason and solving the problem provided in this screenshot: http://screencast.com/t/vBYEPQUD

    See you soon

    Parikshit

  • Publish a Muse via Business Catalyst site

    Hello

    Finally I finished my Muse site, so I started to think about how should I publish it.

    After reading a lot, I realized that the best way to go is to use BC.

    As a result, I published the site using BC and then I pushed the live site.

    Now, I want to add my own domain name (which was bought a few years ago).

    I struggled with this. Therefore, I invited a friend of mine (who works with computers) for me to do.

    He also had trouble. He asked me the next thing (which I hope you will be able to answer): "you need to know what is the NS.

    They provide. There are two important super servers they were supposed to give you when you have published your site, I need it too. »

    Do you have a clue what he's talking about?

    It is even possible to use your own domain name when you use your trick of bases web free subscription?

    Thanks in advance,

    Tom.

    Please refer to the documentation here with the name servers to delegate the domain in British Colombia.

    http://KB.worldsecuresystems.com/kb/change-domain-name-site.html#main_Step_2___Point_the_d omain_name_to_our_servers

    Thank you

    Vinayak

Maybe you are looking for

  • No Firefox menu button on rooted android 7 "kindle fire 2 running jellybean

    There is no button menu at the top right and no physical menu button on tablet. also, no Firefox option in settings of the Tablet, what happens?

  • Partition recovery & system NB250-108

    Hello!How can I recover/reinstall the SYSTEM (e) partition on my NB250-108 because I did something stupid and messed up my SYSTEM partition (E :) so that no software resides in this score now. The information I want is what should be the Partition si

  • GUI bug with xp Windows versus windows classic style?

    Hello I just realized that the GUI I built with CVI 9.0 is different depending on the style of Windows display: laboratory style buttons with little space between them in the stick style XP together in a classic style; I only look if the buttons to e

  • How to add this bar of the spectrum in labview?

    Anyone know how to add the bar spectrum (see attachment file, arrow6) in labview and make the plot shows different color when the value goes down there in different range? Thank you very much

  • Pavilion 14: hp pavillion 14 n009tu

    Issue related to the wifi and bluetooth I use a wifi (rt3290 Corp. ralink 802.11bgn wireless) adapter The driver version is: 5.0.37.0 My problem is: unable to detect any wifi hotspot, which are placed more than 10 feet. should I replace wifi adapter