USB ports not working not not in Windows 10 after update laptop (Vostro 1500)

I updated an old laptop, Dell Vostro 1500 from Windows 7 to Windows 10. Everything is great, the touch pad works, it is much faster than it used to be, one thing is, none of the USB 4 ports work.

I went to the dell website, all I get is an alert indicating the device is not compatible with Windows 10 and that everything is up to date. I couldn't find the specific drivers on the website of intel and their program detects that too, everything is up-to-date

I have google and could not find anything other than sites like pilot scape, which I don't know

In Device Manager, there are 14 points to USB, there are 7 USB Universal Host Controller family with 2830-2836 A numbers

Besides, there are 7 USB Root Hub with an error symbol. When I check the properties I have "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19)"".

I tried to uninstall and looking for changes, that did not work. I also tried fix registry of CCleaner

What are my options, is it possible to get USB ports work on my laptop?

Thank you

Hi Benny,.

If please see my previous response to jtrand02 and click on the link for a list of compatible systems.

The model of your system is not compatible with W10. I advise you to stay with W7/W8.1 unless you want to try your luck with W10.

Let us know if you have any other questions.

Tags: Dell Laptop

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