Using an IP191 monitor, have random horizontal stripes on the screen - have no problems with other browsers. also no problem with FF on the other PCs on the family

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  Hello world

  Thanks in advance for any advice you can provide.

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  THE SYSTEM CONFIGURATION:

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  -NOTE: It was a CTO system.  When it was ordered, it came with Windows 7 Home Premium 64-bit.  When I got the computer, I did a clean install of Windows 7 Pro 64 bit.

  -NOTE: When the computer was ordered, I bought the 1 TB RAID 0 hard drive option (2 x 500 GB SATA HDDs).  When I got the computer, I disabled RAID 0 and set up two 500 GB drives hard drives no RAID independent.

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  1. on 7/27, I left the House at about 19:00 with computer.  I went at about 22:00.  The monitor was in STBY (power led is orange) but the tower was still active (blue power LED) and he was blasting.  The tower should have been in STBY mode as I have the computer configured for the management of the "Balanced" diet, where the monitor turns off after 10 minutes and the computer goes into sleep mode after 30 minutes.  I tried to wake up the monitor by moving the mouse and then pressing the keys on the keyboard, but no response.  I finally had to hold down the power button on the computer to turn off, waited a few minutes, then return to work the computer.  No error was reported.

  2. the same problem occurred 8/4 (yesterday) at 17:30.

  TROUBLESHOOTING WITH CV:

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  1. to 7/27:

  -Technical support took control of the computer

  -Looked under the (Local) computer management / system/view tools but found nothing of value

  -Done a disk cleanup on drive C:

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  -Do you have a Check Disk via start/cmd/select/r-click/Run as admin/chkdsk

  -Checked Device Manager and not found any problem

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  2. for 8/4:

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  --Mettre put off the computer, disconnect all devices from the front and the back of the computer, hold the power button / stop for 20 seconds, then reinsert entered computer for food and the mouse and the keyboard, and then do a system restore from 8/2 @ 17:45.

  -Restart the computer, press F9 continuously to implement Diagnostics which tested the CPU, the memory, two 500 GB hard drives and two readers of DVD and the Path... start all past.

  -Shut down the computer for 2 minutes.

  -Turn on the computer and press F10 continuously, not a Smart short self-test on disc 1 (which I think is drive 0 because the other disc was called disc 2), then made a Smart extended self-test on disc 1 (who took almost 90 minutes)... all two passes.

  -HP Tech analysis: there is no problem with the computer hardware.  Tech believes strongly that I encounter this problem random comm because I installed Windows 7 Pro (64 bit) on this computer that was initially loaded with Windows 7 Home Premium (64-bit).  He also suggested that I have create via the tool HP recovery disks and perform a destructive recovery on the computer to return it to its original state and then reload all necessary software and hardware.

  QUESTIONS RELATING TO THE:

  1. do you think that this could be a simple matter of a disruption of energy in the home, causing this problem of communication between the monitor and the computer?  If so, would simply need to buy a surge protector better?

  2 do you think I have my install of Windows 7 Pro (64 bit) on this computer that was initially loaded with Windows 7 Home Premium could be the cause of this problem?

  3. any ideas how to do to troubleshoot/correct this problem?

  Thank you very much

  Angela

  ``````````````````````````````````````````
  old computer: HP Pavilion PU131AV / a1050y, Intel Pentium 4 CPU 3.20 GHz, 2 GB RAM, Windows XP MCE, SP3 32-bit, Nvidia GeForce 6600
  new computer: HPE-180 t, Windows 7 Pro (64 bit), Nvidia GeForce GT 220, Intel Core i7 - 930 quad-core CPU @ 2.80 GHz, 8 GB of RAM

  UPDATE:

  My solution to solve the problem:

  I bought a power supply (UPS), connected to the computer and have not seen the problem since.

  Take care

  Angela