Monitor / Desktop random feeds problem - OS Possible problem

Hello world

Thanks in advance for any advice you can provide.

I replaced my old HP Pavilion Desktop in 5 years with a new desktop computer HP Pavilion (HPE-180 t).  I have always used the new computer since June 14, installation of software, scanner, and printer etc... I have a problem that has cropped up twice in the last week.  I will not detail the problem and troubleshooting below.  Please take a look at my questions at the bottom of this announcement to provide any help you can.  I appreciate all the advice!

THE SYSTEM CONFIGURATION:

1-HPE-180 t, Windows 7 Pro (64 bit), Intel Core i7 - 930 quad-core CPU @ 2.80 GHz, 8 GB RAM, Nvidia GeForce GT 220

-NOTE: It was a CTO system.  When it was ordered, it came with Windows 7 Home Premium 64-bit.  When I got the computer, I did a clean install of Windows 7 Pro 64 bit.

-NOTE: When the computer was ordered, I bought the 1 TB RAID 0 hard drive option (2 x 500 GB SATA HDDs).  When I got the computer, I disabled RAID 0 and set up two 500 GB drives hard drives no RAID independent.

2 disk Management shows:

-Disk 0, Basic, 465,76 Go, online

a. reserved system, 100 MB NTFS healthy (System, Active, primary Partition)

(b) (C, 244,04 GB NTFS, healthy (startup, files, crash dump, primary Partition of the Page))

c. New Volume (B, 221,62 GB NTFS, healthy (Primary Partition))

-Disc 1, 465,76 GB, online

a. New Volume (P, 465,76 GB NTFS, healthy (Primary Partition))

PROBLEM:

1. on 7/27, I left the House at about 19:00 with computer.  I went at about 22:00.  The monitor was in STBY (power led is orange) but the tower was still active (blue power LED) and he was blasting.  The tower should have been in STBY mode as I have the computer configured for the management of the "Balanced" diet, where the monitor turns off after 10 minutes and the computer goes into sleep mode after 30 minutes.  I tried to wake up the monitor by moving the mouse and then pressing the keys on the keyboard, but no response.  I finally had to hold down the power button on the computer to turn off, waited a few minutes, then return to work the computer.  No error was reported.

2. the same problem occurred 8/4 (yesterday) at 17:30.

TROUBLESHOOTING WITH CV:

I called HP after both and here's troubleshooting that occurred with each instance:

1. to 7/27:

-Technical support took control of the computer

-Looked under the (Local) computer management / system/view tools but found nothing of value

-Done a disk cleanup on drive C:

((- Remove temporary files in the following folders: a) start/run/enter/%temp%, b) start/run/enter/prefetch

-Do you have a Check Disk via start/cmd/select/r-click/Run as admin/chkdsk

-Checked Device Manager and not found any problem

(((- Analysis of HP Tech: a) the computer woke up to the top for any reason, but the monitor was still asleep, no communication between the monitor and the computer, if happen, and then restart the computer and call HP, b) all software and hardware checked with no problems found, c) do a "Disk Cleanup" and remove temporary files once a week and do a defrag once a month.

2. for 8/4:

-The first thing that the HP support said was that it might be a static electricity problem.  He didn't check the hardware.  I will note that when I went home to be there for the morning and afternoon, two of our ceiling fans running at high speed with the fan lights.  This usually means that there is some sort of disruption of supply.

--Mettre put off the computer, disconnect all devices from the front and the back of the computer, hold the power button / stop for 20 seconds, then reinsert entered computer for food and the mouse and the keyboard, and then do a system restore from 8/2 @ 17:45.

-Restart the computer, press F9 continuously to implement Diagnostics which tested the CPU, the memory, two 500 GB hard drives and two readers of DVD and the Path... start all past.

-Shut down the computer for 2 minutes.

-Turn on the computer and press F10 continuously, not a Smart short self-test on disc 1 (which I think is drive 0 because the other disc was called disc 2), then made a Smart extended self-test on disc 1 (who took almost 90 minutes)... all two passes.

-HP Tech analysis: there is no problem with the computer hardware.  Tech believes strongly that I encounter this problem random comm because I installed Windows 7 Pro (64 bit) on this computer that was initially loaded with Windows 7 Home Premium (64-bit).  He also suggested that I have create via the tool HP recovery disks and perform a destructive recovery on the computer to return it to its original state and then reload all necessary software and hardware.

QUESTIONS RELATING TO THE:

1. do you think that this could be a simple matter of a disruption of energy in the home, causing this problem of communication between the monitor and the computer?  If so, would simply need to buy a surge protector better?

2 do you think I have my install of Windows 7 Pro (64 bit) on this computer that was initially loaded with Windows 7 Home Premium could be the cause of this problem?

3. any ideas how to do to troubleshoot/correct this problem?

Thank you very much

Angela

``````````````````````````````````````````
old computer: HP Pavilion PU131AV / a1050y, Intel Pentium 4 CPU 3.20 GHz, 2 GB RAM, Windows XP MCE, SP3 32-bit, Nvidia GeForce 6600
new computer: HPE-180 t, Windows 7 Pro (64 bit), Nvidia GeForce GT 220, Intel Core i7 - 930 quad-core CPU @ 2.80 GHz, 8 GB of RAM

UPDATE:

My solution to solve the problem:

I bought a power supply (UPS), connected to the computer and have not seen the problem since.

Take care

Angela

Tags: HP Desktops

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    If you have trouble, let me know and I'll do my best to help.

    Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

    Have a nice day

    HP technical support are available by clicking on the following link:

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