I was trying to install acrobat Pro XI, I use the serial number in the registration, I get extra?
I had my laptop crash and forcing me to reinstall windows and lost all my data, I'm trying to reinstall Adobe acrobat Pro XI. I've been using the serial number on the record is an incorrect serial number,.
Hi Antonio,.
I have checked your account details & found that Acrobat Pro XI was an upgrade of the Acrobat X Pro version.
Now while activating XI Acrobat pro, you must enter the key to series of Acrobat X pro also.
Please make the right choice is to say choose your version of Acrobat earlier & enter the key of this version in order to activate successfully XI Acrobat pro.
You can find the key of your previous Acrobat version using this link find your serial number.
Let me know if you have any further questions.
Kind regards
Nicos
Tags: Acrobat
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I apologize for the inconvenience caused to you.
You can try to install Acrobat using root user, visit this user account activation link root Mac: activation and using the user 'root' on OS X - Apple support
Also, try to delete this file: /Library/Preferences/com.adobe.PDFAdminSettings.plist and try to install Acrobat XI as a root user.
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Kind regards
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