Using Script of the IPCC

I have a script I want to add for example press 1 for HR and the caller can press 1 to transfer to HR number. I don't know much about the scripts and I'm having a hard time finding a way to do this from the documentation. I have IPCC Express 4.0. Help, please

You can use the step of "Menu" for your condition. The selected line in the menu you can add the wav file say "press 1 for HR.

After selecting the script given in the application of the IPCC menu you will get the option to add the Extn.Since HR the particular string is specified as a parameter, you can change the extn of HR in the application of the IPCC itself menu no need to modify the script.

HTH

Arun

Tags: Cisco Support

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