Using the export option

I bought the export option on my adobe reader for ipad software. He was charged to my account, but for some reason that is not my access. He repeats to me that I have to pay for it. When I enter my information a notice appears saying that I bought for her, but nothing has changed. Do not know who to contact about this. Help, please.

Hi kelligirl113,

If you are having problems with a subscription that you have purchased via the Apple App Store, you will need to communicate with them to find out why you are unable to access the subscription. (Adobe does not support subscription sold through the App Store).

In the meantime, however, please make sure you sign the application Acrobat Reader DC using the same identification Adobe/email address and password you used when you purchased the subscription.

Best,

Sara

Tags: Adobe

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