Utility HP crashes

My printer, all-in-one Officejet 6600, prints and copies.  But to analyze, I need to analyze in the HP utility.  However, the utility can not connect to the printer; hang it up at this time.  I uninstalled the printer driver and reinstalled twice, and I fixed permissions in disk utility. I unplugged and replugged the USB cable to the printer twice and disconnected all other USB devices.  I finally had the opportunity to scan in January 2014.  Some later Mac Upgrade makes obsolete?  Download HP update utility?

Note: I tried to put it in the jury for the printers, but 'Show all cards' takes me to an inactive page.

Thank you for your attention.

Sorry to have troubled you - problem solved.  I had unplugged the printer before, and I was disconnected from the computer.  But when I did both at the same time, it solved the problem.  -Rob

Tags: HP Desktops

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