V515w printer - paper jam

We have two printers V515w.  We have a "paper jam".    We have released the jammed paper and cannot see small bits of paper stuck in the printer.   However, whenever we try to print it stuck again.   Always on the right side of the sheet.   I'm trying to understand how to disassemble the printer in order to join the bowels and remove the pieces of paper.   Any suggestions how to get this sucker apart?    I removed two screws from the back and the two screws that are visible when the printer is open.   I see on the back side above where the plug is inserted a small hole with a symbol of a padlock.   I suppose that if I could get a little tool in there it can release a locking mechanism.    Does anyone have ideas on this?      Thanks Dale

Dale,

Your printer has a duplex on it unit? If Yes, at the back of the printer, press the two tabs bit downwards and the duplex comes out.

If not, then

Unplug the printer from the wall, then remove the power brick on the back of the printer for 60 seconds. This will reset the printer receives error messages.

Some members took this time to return the printer and shake for 30 seconds. Other members have tried to use a vacuum cleaner and penetrate inside and clean all the pieces that may be inside.

They then plugged everything back in and had some success.

Rick

Tags: Dell Peripherals

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