VCS - C cluster and Cluster VCS-E with Movi 4.6 register and call interruption

Hi all

We have VCS - C cluster and Cluster VCS-E with Movi 4.6 register and call interruptions. The point is, if the appeal or record comes from the Internet. We have the sip proxy model vcse--> vcs - c record. The strange point is, if run us in mode not cluster with only 1 vcs - c, then the call works very well or so over 1 minute. We also have findme. The call internal registered locally (VCSC) works as well) the case appears if the active VCS - c cluster and the movi has been listed in the subzone of the crossing of VCS - c
VCS versions are x.7.2.2 and tms 14.2.2
Thx for your comments

Sent by Cisco Support technique iPhone App

Hi friend

The issue you are experiencing is a known limit of Jabber of telepresence. This happens when registration of the device is transmitted by proxy to the VCS control, where VCS are clusters. Probably what is happening:

-Jabber client records through the fast track to a control in the area of the highway crossing.

-L' check requires authentication

-When the customer registers again every minute (registration of SIP (re) process normal), the registration request is sent to one of the other controls in the cluster.

-The customer then completes the current record and authenticates back to the other control

-The client (Jabber) will tear down the ongoing call when there is re - authenticate registration

This problem is resolved in the current version for Jabber for iPad. The current version of Jabber for TelePresence still has this problem. Default: CSCud17952

Another user has reported the same issue. See the following:

https://supportforums.Cisco.com/message/3967325#3967325

Zachary Colton gave the answer. I simply copied his explanation and pasted here.

Paulo Souza

Please note the answers and mark it as "answered" as appropriate.

Tags: Cisco Support

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