Venue Pro 11 vPro 7130 TPM issue (now brick)

Power of my Tablet and I get this message at startup;

A configuration change was requested to clear TPM (Trusted Platform Module) computer

Press F12 to clear the TPM

Press ESC to reject this change request and continue

TPM has not been configured. And support could find no way to press ESC...

There's nothing that will bring this back, USB keyboard, gets no power from USB port again... so it cannot ESC or F12

on the dock of the tablet with USB connected keyboard will not see the keyboard.

PWR + flight + gets selected... diagnosis starts and that's it. Flight or flight + does nothing (can't see any menu)

PWR + flight - does nothing

Dell support across the pond of ideas... scripts are very short in this area...

Any ideas?

Monty

This occurs because the BIOS is not enumerate the USB hub before posting the error message.   This was done to meet the needs of Microsoft QuickStart.  Unfortunately, this means that there is no way out of the loop of the error in the fact that you're stuck.   The new BIOS will solve this problem to proceed by turning the volume up and down to interact with this prompt, but which obviously does not help at this point.    At this point, the only solution is to swap the unit.   This probably occurred because the TPM secure has been activated and data property has been changed after that.

When you get your new machine, you can change the behavior of the PUBLICATION of the minimum depth (for that lists the USB), or flash A07 to resolve (when available).

Sorry for the trouble.

Tags: Dell Devices

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