Very slow downloads of the ' net (Pavilion G5460uk)

We have a desktop computer HP Pavilion G5460uk with Windows 7 (64-bit) SP1 update, current and use IE10 and Chrome. Protection is by Norton360 supported with Spywareblaster and Spybot S & D and also access to "Eraser" Norton, ESET scanner and Sophos virus remover.  The PC is wired ethernet to the router, but with also use other laptops, wireless etc. (everything all these work properly, with the same configuration antivirus etc., without the problems we have on the desktop HP).

Performance on the internet seems fine, EXCEPT that the office is now extremely slow to download some files (to the point that it is outdated on the servers).  It is impossible to download something big on it directly from the ' net (we use the other PC to transfer files) - Although the MS updates seem to get on OK.»

We tried "Support Wizard" which recommends two updates from HP: Ralink Wireless Network Controller (sp58084) & 802.11n WLAN (sp60924) updates.  Of course, we cannot download these directly, but it is unclear if they are relevant to the problem anyway.

It doesn't seem to be a network/internet, currency of software or a virus problem.  Some setting somewhere?  Please can someone advise on what to do now.

Now resolved, that counts!   We thought we had covered everything before you import it here.  But just a dodgy router port connection is all it takes.  Thanks for your time.

Tags: HP Desktops

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