Video appearing as a sound, help

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  My son works on a project and makes a few digital video on a SD card.  Downloaded to his laptop and mine (Vista) and it is in the .mov format.  It will be important on his computer and mine with the sound, but no video is there.  Uploaded to photobucket and we can see the video and hear the sound.  We tried opening both Windows movie maker and Windows media player?

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  THX

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  What is the brand and model of your camera?

  I'm guessing that when you say that you "load video".
  you mean that you are copying from your camera?

  Files are not checked in a media player like
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  Details

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  Make sure that the composition settings, and corresponds to the pace. Serve all your cash flow and memory, and then try again.

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  Do not know that if the previous went to french, so will try again - when I transfer a vdieo of my camera and then place it on the desk to put in movie maker, audio is just gone! No mute, volume is fully upward... the phone is LG840g and I'm on Windows7. Thanks in advance, but you can help.

  =======================================
  Please, do not post several copies of the same
  message... it's confusing and waste time.

  Try to convert the video clip of the. WMV format
  before you import into Movie Maker.

  There are to many converters available on the net...
  Some are free, some details... the following freeware
  is but one example that works well for me.

  (FWIW... it's always a good idea to create a system)
  Restore point before installing software or updates)

  Freemake Free Video Converter (freeware)
  http://www.Freemake.com/free_video_converter/
  (Windows XP / Vista / 7 / 8)
  (* Read * all * the installation screens... it)
  may be a few items you want to unmark *)

  When you have installed Freemake... Open Freemake
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  Or... Click left on the video button and navigate to the
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  Select (highlight) the files you want to import into
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  When video files are imported into Freemake,
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