Virus on Windows RT

Hello

I think I have a virus on my Tablet Windows RT.

Stupidly, I clicked on an email that is unsolicited then that in my browser. Since then, the facebook app refused to work. It runs upward and then crashes.

I tried

-Uninstall and reinstall it

-updated windows rt

The problem persists after that I do a full scan with Windows Defender, who finds no threats.

Please let know us the next steps

Martin

Hi Martin,

Thanks for the update and my apologies for the late reply.

Let me send you the direct link for the two methods, then it would be easy for you to copy and paste them into Internet Explorer and try. However, I checked the links and they are the good guys.

In addition, before trying the two links, I suggest you to put the device in a clean boot state.

To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

Note: see 'How do I reset the computer to start normally after a boot minimum troubleshooting' to reset the computer starts normally after troubleshooting.

Here are the direct links for the two methods provided earlier by Isha Soni.

Method 1: http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Method 2: http://www.microsoft.com/security/scanner/en-us/default.aspx

I hope this helps. Please feel free to answer in the case where you are facing in the future other problems with Windows.

Tags: Windows

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