vROPs 6.2 VM Tags gone

vROPs 6.1 had all my tags VM and excellent work.  I used the label s VM by customer tags and generated a report for billing using the tags so invoicing could verify that the configuration of the VM equal bills.  (I know, Chargeback Manager, don't ask).  Then I upgraded to 6.2 and vSphere Tags (summary: vSphere Tag) is missing as well as the number of hard drives.

Environment:

I got vROPs and made the upgrades on the spot, using the method in the release notes for download files PAK etc..

12/11/2015-18:59:20 logbuildversion Build Version: VMware vCenter Operations Manager 6.1.0 build 3037951

29/01/2016-17:22:13 logbuildversion Build Version: VMware vCenter Operations Manager 6.2.0 build 3445399

11/02/2016-12:22:26 logbuildversion Build Version: VMware vCenter Operations Manager 6.2.0 build 3528867

Two vCenters monitored by vROPs.  A version 6.0 build 3339083 and the other 5.5 build 1945274 (don't ask)

19 guests (ESXi versions 5.0, 5.1, 5.5, 6.0 majority a couple U1a tests)

Approximately 215 active VM of depending on the day.

Diagnosis and symptoms:

VMS with tags are on the vCenter 6 environment running on 10 hosts with 3 different versions of ESXi 5.5 - 2302651, 3248547 - 5.5 & 6.0 - 3380124

The report does not show the tags so it eliminates the problems of browser of the equation.

I tried to wait longer to see if the data just had to be re-populated.

I have validated that vSphere adapters were always recorded and work.

Changes which are reflected in the report as the assignments of vCPU and vRAM day assignments in a reasonable amount of time so data are from VMS with success.

I found this thread: Re: not seeing vSphere tags when you create custom in vROps groups

I have times restarted the device & recheck policies are set to collect the tags of vSphere

I have validated the tags are still on the virtual machines in question according to vCenter

I tried to create a group using tags as the user in the forum, "load more" does not have records of all

I tried to create a new view, but using 'vSphere world' for the sample data had the same result.

I see nothing shocking in the newspaper collector.

Any other ideas or thoughts in addition to one for the opening with the support?

Thank you.

I finally got a case of opening time and I got the answer on the tags specifically

Support:

"It is generally solved using first the account [email protected] to register the adapter vSphere in vRealize Operations Manager... just restart the collector service to see if the tags come in."

The problem is vCenter 6 changed the location of the tags and permissions to access this area.  vROPs team is working on a fix, but there is still no ETA on this patch.  Change the credentials back to the SSO administrator to get permissions.  If, like me, you use a service account, you will need to create a custom role (if you don't have not one already) and in the role permissions make sure you that you select items in the "Global" category (screenshot attached).  It's not good enough for you to change the credentials.  Something else happens when tags begin just to come.  You need to restart the collector who support done via SSH to my server vROPs and run the command 'service vmware-vcops collectorservice restart '.

Hope this helps someone else.

Tags: VMware

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