VSphere Essentials Bundle renewed client - cannot find license key 5.1

Hello

At MyVMware, I can see our own business license keys and also my costomer license keys. How ever I can not understand how to 'Add' or 'upgrade' or 'renew' or what do I purchaced license to find 5.1 vSphere license keys to my client. Can I get 4.1 only license keys there.

Also in MyVMware super user of the client has bad emaild address - no e-mail at all such-domain.

The licenses ordered (new) are:

Subscription only for VMware vSphere Essentials Bundle for 1 year

VMware vSphere 4 Essentials Bundle for 3 guests (Max 2 processors per host) and 6 cores per processor

1

31 MAY 2012

19-SEP-2015

Subscription only for VMware vSphere Essentials Bundle for 1 year

VMware vSphere 5 Essentials for 1 processor

6

31 MAY 2012

19-SEP-2013

Subscription only for VMware vSphere Essentials Bundle for 1 year

VMware vCenter Server 5 Essentials for vSphere

1

31 MAY 2012

19-SEP-2013


What can I do? VMware host the client complains that I need to provide the license key.

Thank you

Juha

I would recommend you open a support case license with VMware (from the portal of my VMware) on behalf of your client and explain what you see now and how it is supposed to look like. Provide details regarding the purchase of renewals (no matter what email address on the order form of renewal might be important).

From my experience, licenses support is extremely helpful and I am sure that they will be able to get it straightened up in no time.

André

Tags: VMware

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