Wait 2 weeks for repair NBD - what are my options?

Bought Dell XPS13 in 2015. The screen died in January and Dell has replaced the motherboard then.

Screen still dies more than 2 weeks, and my case for replacement has been open since. The repair of the business day next is waiting for parts to arrive.

What are my options? I am extremely dissatisfied with the support received, also do not really trust Dell to be able to solve this problem, taking into account several people have reported the same problem. (example here)

Hello!  Usually NBD support is dependent on the availability of the parts as well until they get the parts they cannot fix.  You have an option to Exchange renovated after 3 attempts to repair the unit, but it looks like they're working on the attempt 2.  If you want you can send a private message by clicking here, for Dell-Robert P. and he may be able to help.

Tags: Dell Products

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