Want 7640: Cartridge is installed incorrectly, Envy 7640

My printer was purchased just 20/07/15 and I get the same error message over and over again. When I look at the app, it says that K cartridge is damaged and replace it. I have 2 cartridges, it came with and I do not see K cartridge. He came wth 62 HP black and 62 HP Tri-Color?

If I open the cover and close the bottle about 4 times, it is loke it he fine and will be printed in a very light color of the original (photo). After that 1 print it then displays the same error message! Anyone has any ideas how to fix or simply return?

Hi jb1112,

K refers to the HP62 black print cartridge.  I would recommend that return you it to the store for a replacement.

Please let me know how you go.

Thank you very much

Michaele

Tags: HP Printers

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