Want to 700-060ea DVD works no-Windows 8.1

Hello

I have a craving 700-060-ea, new machine (1 week) upgraded to Windows 8 to 8.1.

Problem: Can't get the DVD player to operate (in all honesty, do not know if you are working in Windows 8, such as updated day 1).

Device Manager gives me the following against the HP DVD - RAM SW820 message: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

Impossible to see a driver for reinstall HP Recovery Manager - hardware Driver Installation and it will not auto find a new driver in Device Manager

Where can I get out of here, please?

Hello

Don't forget to unplug our other USB devices and remove all media from the optical drive.

On the type start troubleshooting screen then hardware and sound and finally hardware and devices.  See if Windows and fix the problem.

Go in (key Windows + X then M) Device Manager and find the optical drive.  Go to the properties and uninstall this driver and restart.

If the above does not work then install Windows drivers 8.1 following in this order:

Intel Chipset Driver - restart

Intel Management Engine Interface driver - restart

Tags: HP Desktops

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