WANT to Phoenix h9 - 1315t: DVD - Win 8 Recovery Kit order

I recently had a hard drive failure total in my desktop HP ENVY Phoenix h9 - 1315t. I haven't had a set of recovery disks (I know, bad move on my part...) Yes, I learned my lesson). I went online and ordered a set of recovery discs for my computer and chose a method of delivery of 2 days; These discs were never shipped. I looked at the email that I received confirmation from HP and it said to contact HP, as the shipment was pending. I contacted HP and they advised me that they did not have an order of Service to customer for the number I provided them with. I went through the process again, about 1.5 hours on the phone with the Customer Service order Support and put in place another order. The Customer Service Agent in charge the recovery discs took my information, confirmed that the disks were available and we have implemented a new order. This time I asked they sent out of service the following day, for a fee of $30, since I was without a computer for about 3 weeks. waiting for discs to arrive. The disks were supposed to have been here yesterday, 22/01/2016, they haven't arrived, they did not come today either. I went and did a request for order status and it still tells me that shipping is the treatment and contact HP. I would really like some answers regarding when can I expect to get the disks and if there is some other problem please contact me. I did receive emails or phone calls.

POOR CUSTOMER SERVICE

@jelliot523

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Tags: HP Desktops

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