We cannot add your payment method. Please do not forget that it has not been added...

I can't renew my subscription for at least 1 month. My payment method previous balance, but microsoft does not take any money from him. So, I try to delete it and add it again. But microsoft does not delete it (I think that there must always be a payment). How can I make my payment due to this procedure of nonsense? Must I have a loan a different credit card and add it to the system then delete mine and then add it again mine and then delete the other credit card? What is your problem guys?

Hi Hayletbisi,

Thanks for posting your query on the Microsoft Community.

I understand the inconvenience that you face on the billing screen. In order to diagnose and resolve the issue, I would say that you try the following and check if they are useful.

Method 1:

You can check if the region is correct. Refer to the following steps.

  1. Type 'region' on the start screen. Click on 'settings', and then press ENTER.
  2. Under the "Format" tab, select "English (United Kingdom).
  3. Click on 'Preferences of languages' > 'add language' and add 'your language'.
  4. One time added, select it and click "move up" to make it the first language. Close the window of the language.
  5. In the 'region' window, click on "other settings" and check if the values are the same.
  6. Click on the "location" tab and change the location of the home to "your country" and then click OK.

You can check the link for more information.

Add or change your payment method for the Windows store

http://Windows.Microsoft.com/en-us/Windows-8/Add-Edit-payment-method-Windows-store

Method 2:

If the problem persists, or you have any additional billing questions related to the Windows store, I would have you go to the Microsoft support website, select the category of your question, and then choose a support option. One of our support agents will be answering your questions related billing and help you solve the problem.

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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