Web client - System Configuration node displays 'Unknown' for the Uptime and the workload, no value for IP & Hostname

When I connect on our vCenter 6 Update 1 device (embedded PSC) via the Web Client with integrated Active Directory ID, select "System Configuration", then select the node for vCenter, summary screen displays all the information IP or host name.  In addition, the status of availability and workload for storage/memory/swap/load of work view all 'unknown '.  See attached photo for reference.

All values under management-> settings are also empty.

When I login with [email protected], all the above values are displayed and I can change the settings of the device of vCenter as expected.  This made me suspect a permission problem exists, but I cannot know what SSO group to add our AD is less to enable management or control of the aircraft from vCenter for that it works as expected.

Already tried to add our accounts to the following groups in SSO under the vsphere.local domain:

DCAdmins

SystemConfiguration.Administrators

ComponentManager.Administrators

Directors

This information on the purpose of each group unfortunately did not help me understand which could apply:

Groups in the field of vsphere.local

Thank you very much for the help!

I just did some digging on this myself (we deployed now U2 6.0) after I tried the same things (adding AD users in the SSO domain groups, etc. etc.) without success.

What I have found is that it is simply a WELL-KNOWN PROBLEM with 6.0 U2 and maybe they'll fix with U3 6.0 when that comes out (later this summer)?  Maybe it'll be 6.5 at that time, with an announcement to the VMworld 2016 or something - who knows.

The workaround is a joke--suggesting the deployment using only the SSO domain by default.  Well, which is never going to happen naturally, so he says as a workaround is, if you really need to get and display status, etc. from the web client, you simply connect with your [email protected] account that was created at the initial time of installation.

VMware vCenter Server 6.0 Update 2 Release Notes

*****

Failed to configure and view information about the vCenter Server Appliance by using the System Configuration page in the Web Client vSphere with errors
Connect to the instance of vCenter server in the vCenter Server Appliance with a user who is located in a custom name (different from the default vsphere.local) Single Sign-On the field by using the Web Client vSphere. On the vSphere Web Client home page, click on the System Configuration and select nodesunder the System Configuration. If you try to change the settings, restart or power off a node of the vCenter Server Appliance, the operation fails with one of the following errors: An internal error has occurred - Error # 1009 and Not authorized to use this API . If you click on the summary, monitoror Manage tabs, some device information cannot be displayed.

Workaround: deploy the vCenter Server Appliance by using the domain of Single Sign-On by default: vsphere.local.

Tags: VMware

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