Similar Questions

• RAM max for Inspiron N4010

  Hello.

  I own a dell inspiron n4010, recently been using VMWARE. for my work. running on OS 2-3 make my machine so slow.so if I want to upgrade the memory Module, how can goes for my laptop? 6 GB? 8 GB? pls help

  Homeb0x,

  The maximum memory for the Inspiron 14R (N4010) is 8Gb.  You can use either two (4 GB) DDR3 PC3-8500 or two modules of DDR3 PC3 - 10600 Non - ECC RAM (4 GB).  Memory for 14R (N4010) is available here:

  www.crucial.com/.../listparts.aspx

  Tony

• PROBLEM WITH WEBCAM INSPIRON N4010

  Hello

  My laptop inspiron and a half two years old is having problems with webcam.

  The operating system can't detect the webcam. (Missing from Device Manager imaging devices). Of all the posts, I tried the following:

  I ran the diagnostics of webcam (result: there is no device)

  Updated the Dell webcam central software (displays the message: Plugin a device supported)

  I tired the USB mouse thing. did not work.

  I opened the window to check the webcam pcb and connections and everything seems to be intact.

  I restored my PC to factory settings but the webcam is not started.

  Tried to install the drivers, System Utilities, Chipset and Bios in the order given... but no help.

  I intend to get an external webcam as a last resort to check if it works.

  Any help is appreciated for this problem.

  Kind regards

  Christine

  If you have re-installed your drivers and software and continue to receive indications that your built-in webcam is not connected, you will have a bad connection to the camera.  It's actually very easy to fix on a N4010, especially compared to the aggravation of the re-installation of software, etc.  Carefully lift the bezel around the screen.  Start on the left side by gently sliding your finger between the screen and the plastic you will hear clicks as it separates.  Work your way at the top, to the bottom of the slide to the right and down.  I found the corners a little stubborn, but do the sides front corners made it easy.  Be very careful around the hinges at the bottom, but it comes off.  Don't rush and do not pull more inch of the screen.  (If you use a search engine to search for "remove screen Inspiron N4010", it is an excellent video on it.)  (If you have webcam central open, your camera may come alive as soon as you lift the bezel on.) Once the bezel is disabled, you will see the camera at the top, with a small white connector on the right side of the lens. You'll hardly notice, but it's actually two parts of a connector, the male part below the part female, coming behind the screen.  I used a small flat screwdriver to push upward on the lower part, male connector, a gap of less than 1/32 ".  This solves the problem.

• Webcam does not work in my Inspiron N4010

  The integrated webcam does not work in my Inspiron N4010. In Device Manager it does not - there is no category for imaging devices. The central webcam and Skype (that I uninstalled and reinstalled) indicate no webcam and request that one be plugged. Please notify.

  If you are good with a screwdriver you can probably fix it really fast. First turn off the laptop, then remove the Panel before (trim sreen) to expose the webcam and unplug carefully, not to break the wiring of the plug. Finally, turn the computer on the bezel even reverse, but expect that the computer fully boots up... now plug it back (with the computer), now to see if your webcam is now detected and installed as a "Device-Image" in Device Manager. If so, you good to go!

• DELL INSPIRON N4010 WEBCAM QUESTIONS: PLEASE HELP... DELL CUSTOMER... AND ANYONE WHO HAS KNOWLEDGE REGARDING MY PROBLEMS...

  I have a Dell Inspiron N4010. Configuration: 1st generation i5 processor with windows 7 home basic 64-bit.

  3 months after the purchase of my laptop, I have updated my Dell webcam central through the applications update service... Shortly after the update, my integrated webcam has started to show problems.

  DESCRIPTION OF THE PROBLEM:

  Shortly after the update of my installed factory Dell webcam central, my integrated webcam has begun to show the problem. webcam was able to start with any application such as Skype or dell central webcam himself. Instead, webcam LED flashes for flicker of a second, and then goes away without any streaming video.  Trying to open it, an error message is displayed: "your webcam can be used by another application. Close the application to launch streaming video".» Initially, the problem was temporary, that is occasionally the webcam began video streaming without any problem, but as the time passed, webcam stopped working almost completely.

  TRIED SOLUTIONS:

  I tried all the solutions mentioned below:

  • I uninstalled the Dell webcam software and reinstalled with the version installed in the factory, supplied on CD with laptop. Uninstalled the webcam via the Device Manager and reinstalled, but without success.
  • I heard that there is a conflict between the Dell face recognition software and dell webcam central. So, I uninstalled the dell face recognition software. After that, the webcam worked for a few days, and there still rebooted problem.
  • I went through various forums online, dell community, customer service, etc. and everything suggested tried but without success. I heard several times that this is not a hardware fault but driver error. Even in a few forums, its says that Creative Technology Limited have not been able to supply webcam drivers compatible with windows 7 64-bit.
  • I even did factory restore my laptop twice, but could not do my webcam works.
  • Then, I decided to format my system and installed windows7 again with the disc that came with my laptop. During this process, I have kept the recovery drive and the untouched OEM disk untouched. I have reinstalled all the drivers in such order as advised by Dell. Despite puts everything in order, I couldn't do my built-in webcam work. More... now I can't even access the Dell factory restore option despite the fact that my recovery disk is intact and it is to have all the files into it!
  • I tried the utility dell online Diagnostics. He could not detect any error webcam!
  • Few days back, I used the dell startup screen diagnostic utility and scanned the built-in webcam to find errors, and my webcam failed in all tests! Here are the screenshots of the tests:

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  I GUESS I GAVE ENOUGH INFORMATION THAT CAN HELP TO DIAGNOSE THE PROBLEM WITH MY DELL INTEGRATED WEBCAM... I ASKED DELL CUSTOMER SERVICE TO HELP ME SOLVE MY PROBLEM OF WEBCAM... AND ALSO THE FACTORY RESTORE INACCESSIBILITY PROBLEM... PLEASE HELP ME...

  AFTER AN ENTIRE WEEK OF UNINSTALLING - REINSTALLING VARIOUS DRIVERS & SOFTWARE FOUND IN THESE FORUMS, SUGGESTIONS INCLUDING REINSTALLING WINDOWS FROM DELL DATA SECURE BACKUP.  THIS IS WHAT I LEARNED.

  My problem was. No supported webcam not connected when I ran dell webcam central. No program could access the webcam. Device Manager showed SPECIFIC DEVICE. Camera suddenly stopped working! I had a little more hair when this problem started.

  I have Inspiron N4010 windows 7 Home premium. Are the drivers for the webcam in windows 7, there is no separate drivers available anywhere. with the exception of some XPS models.

  A post in these forums suggests to abolish the plastic around the display bezel. It's simple. Just carefully go around and remove. It is clipped without screws on my system. This gives access to the webcam hardware. I got dell webcam central on-board. (showing no supported webcam connected!). Gently, I tried to disconnect the connector of the webcam. My intention was to disconnect and reconnect. I barely touched and the fire came and windows immediately started to install device drivers. A beep and an icon in the notification bar popped up. A few minutes, I saw my beautiful mug on the screen to my absolute delight.

  Guys, if you have a problem where Device Manager does not recognize your webcam for most probably, this is a hardware problem. The small rectangular plate on which is mounted the webcam is not properly secured by DEll. It is a DESIGN PROBLEM. The Board is located in place on two small round plastic holders without any screws. It can move easily. The bezel plastic when it is installed itself that holds it in place, but not very effective. When you open and close the lid of the screen, especially if you are taking in the middle where the camera you finally loose connector. That's why some messages will tell you what they camera has stopped working suddenly and then started working by himself all of a sudden. When I put the bezel plastic, it snaps into place, I was able to move the camera, and it stopped working again. A little gentle jiggle got running again and its been since.

  It does not matter what version of central webcam you have in windows 7. It runs on windows Vista service pack 2 compatibility mode. (Find WEBCAMDELL2. EXE file under programs x 86-dellwebcam-dellwebcam Central-dell webcam central. Right-click on the file name. Select Properties. Select the Compatibility tab and run this program in compatibility select windows vista service pack 2).

  If in your case even though there might be a software problem. always try this simple 2 minute solution b4 safe spending frustrating days find the drivers and software. Hope this post helps someone. May work on other systems too! Good luck! and thank you to the guy who led me down this path and misery!

• Problem with webcam integrated for Inspiron 15 3521

  Hi, I have a problem with the webcam on my Dell Inspiron 3521. Dell Webcam Central does not detect the webcam the webcam does not work. I checked in Device Manager > imaging devices and I saw the Webcam integrated, even if the icon is grayed out. I tried to update the driver software by right-clicking and selecting "update driver software".

  It's the State of the device:

  Currently, this hardware device is not connected to the computer. (Code 45)

  To resolve this problem, reconnect this hardware device to the computer.

  The webcam worked before in the past however over the last week, the webcam works sometimes and doesn't work after that I restarted my PC. A few days ago the webcam has stopped working completely.

  Cam_Huynh,

  Code 45

  Currently, this hardware device is not connected to the computer.

  Reconnect the device to your computer

  Recently install you / reinstall the operating system? If so, have you installed the Dell System Software (if applicable) and the first chipset drivers? If this is not the case, the rest of the drivers will not install. How to download and install drivers in the correct

  Windows 7/8 is supposed to provide the drivers of webcam for most Dell computers. If you system needs webcam drivers, go in driver downloads & enter your service tag, and then select your operating system. If your system is in need of drivers for the webcam, they will appear under entry.

  (Windows 8) How to make the webcam work with the help of this youtube. You must open the firstcamera app, and then click settings in the charm bar to see where you can give the app permission to use the webcam.

  Try to read...

  Troubleshoot the Dell Webcam and the Dell Webcam Central software

  You can try this file, also known as the Dell Webcam Central.

  Create a new unrestricted user account and try the webcam. The webcam worked?

  If Yes, sign out and sign back in to your account and try the webcam. The webcam worked?

  If not, then the webcam is detached from the motherboard, usually close to the webcam

  Rick

• Needing to consider replacing my Inspiron n4010

  I am using a Dell Inspiron n4010 for the last 3 years (it was bought NEW) and after several months worth of intermittent 'white screens' I took in service today because I couldn't fget after the white screen at all for the last days of in4.

  Diagnosed today with my very reputable computer repair shop is that the LCD is out and repairs or replacement will be of approximately $297.Whether to repair or replace will probably depend on the current cost of something similar. I want to start my search by looking at another comparable product of Dell and see where this research takes me.

  I used my computer to send/receive email / write and store documents, pictures, photos, listen to music, watch and listen to videos and CDs and interact with friends and family via social media. I also used to store and run programs, I used my Bernina quilting sewing machine.

  This aptop current models will be more similar to the Inspiron, including being comfortable to use, robust, comparable to the cost and to provide me with the same or better features than the Inspiron?

  Hi Patcavgal,

  Follow this link to the Inspiron page. Use the drop downs on this page to decide which operating system and the size of the screen you want. It will give you features and models available.

  http://www.Dell.com/us/p/laptops/Inspiron-Laptops

• RAM compatible with my Dell Inspiron N4010

  So I've been checking around an upgrade of ram for mine and I was wondering if this model of kingston is compatible or not.

  KVR1333D3S9 / 4G 4 GB DDR3 PC3 - 10600 1333 MHZ SODIMM could someone please get back to me on this as soon as possible? Thank you very much!! : D

  Hi Kevinsiaw,

  Inspiron N4010 supports DDR3 1333 MHZ SODIMM. This computer can support a Minimum of 2 GB and up to 8 GB memory.

  The memory of which you speak KVR1333D3S9 / 4G 4 GB DDR3 PC3 - 10600 1333 MHZ SODIMM is the Inspiron N4010-compatible.

  

  Please let me know if you have any other questions.

• Inspiron n4010 virtual wireless adapter shows 'unplugged', does not connect

  I've scoured the web looking for a solution to this problem, found a similar question posted here, but no solution... en.Community.Dell.com/.../20263886

  My friend brought me his Inspiron n4010 notebook help saying until a few months ago, he used to connect to the wifi with no problems. All of a sudden, it wouldn't show all wireless networks available no matter where she went - its wireless home network, work network and neighborhood of free wifi hotspots - none would connect. Similarly, I have tried with my home wireless network and my network wireless office without result. Connect LAN2 (for Boradcom virtual Wireless Adapter) this always as 'unplugged network Cable.

  **********************************
  INFORMATION SYSTEM
  **********************************
  Reference Dell system detects shows the system as:

  Inspiron 14R (N4010, early 2010)
  Serial number: * Let me know if you need this info)
  Express service code: * Let me know if you need this info)

  Here are the specs of the system via system information:
  Host name: LAURA-PC
  Name of the operating system: Microsoft Windows 7 Home Premium
  OS version: 6.1.7601 Service Pack 1 Build 7601
  OS manufacturer: Microsoft Corporation
  OS configuration: Standalone Workstation
  OS Build type: multiprocessor Free
  Registered owner: *.
  Registered organization: Microsoft
  Product ID: *.
  Original installation date: 09/09/2010, 19:22:06
  Starting system: 02/02/2015, 12:13:39
  System manufacturer: Dell Inc..
  System model: Inspiron N4010
  Type of system: PC x 64
  Processor (s): 1 processor installed.
  [01]: Intel64 family 6 model 37 Stepping 2 GenuineInt
  El ~ 1065 Mhz
  BIOS version: Dell Inc. A02, 21/04/2010
  Windows directory: C:\Windows
  System directory: C:\Windows\system32
  Starting device: \Device\HarddiskVolume2
  Local system: en - us; English (United States)
  Input locale: en - us; English (United States)
  Time zone: (UTC-08:00) Pacific (U.S. & Canada)
  Total physical memory: 3 893 MB
  Available physical memory: 2 376 MB
  Virtual memory: Max size: MB 7 783
  Virtual memory: available: 4 938 MB
  Virtual memory: in use: 2 845 MB
  Office (s) swap file: C:\pagefile.sys
  Domain: workgroup
  Logon server: \\LAURA-PC
  Corrections: 268 fixes installed.
  [01]: KB2849697
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  [03]: KB2841134
  [04]: KB2670838
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  [246]
  Network adapters: 3 interconnect installed.
  [01]: Atheros AR8152 PCI - E Fast Ethernet Controller
  Name of the connection: connection to the Local network
  DHCP enabled: Yes
  DHCP server: 192.168.1.254
  IP addresses
  [01]: 192.168.1.167
  [02]: b 87:4 d 76 fe80::b535:b8ea:8
  [03]: 2602:304:5692:7719:741's: b075:fb08:ce0
  [04]: b 87:4 d 76 2602:304:5692:7719:b535:b8ea:8
  [02]: device Bluetooth (personal area network)
  Name of the connection: Bluetooth network connection
  Status: Media disconnected
  [03]: Virtual Broadcom wireless adapter
  Connection name: Local 2 network connection
  Status: Media disconnected

  ***************************************************************
  TROUBLESHOOTING STEPS TAKEN UP TO NOW:
  ***************************************************************

  1. check that the wireless is enabled via the F2 key - it's (but turn it off seems to have no effect).

  2. check that the wireless is enabled in the BIOS - I. BIOS version is A02, I have not tried so far. I prefer to do it as a last resort, unless that specific need.

  BIOS: Wireless: enabled
  Wireless (Switch) / (Hotkey): all the
  Internal Bluetooth: enabled
  Internal WLAN: enabled
  Internal WWAN: enabled

  3. the Device Manager shows wireless network devices as missing from all the drivers? N °
  Device Manager showed the following details: virtual map of Broadcom, provider wireless: Broadcom, driver Date: 01-21-2010, driver Version: 5.60.48 - 35, digital signer: MS Windows HW Compatible Publisher

  4 are the network updated wireless drivers? With the help of Dell system detects, automatic detection of the system, he showed a driver update available listed as "Dell Wireless WLAN 1501 half Mini-Card (4313bgn) Driver. When running Setup, it gave an error "no compatible hardware found...". »

  5. I ran ipconfig/all. Here is the read:

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\users\administrator>ipconfig/all

  Windows IP configuration

  Host Name . . . . . . . . . . . . : **********
  Primary Dns suffix...:
  Node... type: hybrid
  Active... IP routing: No.
  Active... proxy WINS: No.

  Ethernet connection to the network space 2 card:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Broadcom virtual wireless adapter
  Physical address.... : 02-50-F2-00-00-01
  DHCP active...: Yes
  Autoconfiguration enabled...: Yes

  Bluetooth network connection Ethernet card:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Device Bluetooth (personal area network)
  Physical address.... : C4-46-19-EF-96-56
  DHCP active...: Yes
  Autoconfiguration enabled...: Yes

  Ethernet connection to the Local network card:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Atheros AR8152 PCI - E Fast Ethernet Controller
  Physical address.... : B8-AC-6F-70-2F-4B
  DHCP active...: Yes
  Autoconfiguration enabled...: Yes

  Card tunnel Local Area Connection * 12:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Teredo Tunneling Pseudo-Interface
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  Card tunnel Local Area Connection * 14:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Microsoft 6to4 card
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  Tunnel adapter isatap. {C00AD485-0CED-4EF9-B632-033E9AFD14E9}:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Microsoft ISATAP adapter
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  Tunnel adapter isatap. {CD91392E-769E-4E32-A5C2-2680FF4BBC41}:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Adapter Microsoft ISATAP #4
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  Tunnel adapter isatap. {FC8C4544-C5EC-479D-AA95-B545EBDCD8C1}:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Adapter Microsoft ISATAP #6
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  C:\users\administrator >

  6. I checked the Windows Mobility Center. Wireless 'tile' was where it should have, according to other messages I saw who were on this subject. Strangely, when I clicked on the button to launch under Dell - Radio control options, checkboxes Wi - Fi and Mobile Broadband have been unchecked and greyed out.

  7. I have reset the winsock catalog and restarted the computer via the elevated command prompt (Administrator)
  NET winsock reset catalog
  No change in status wireless.

  8. I disabled the Norton firewall and Windows and anti-virus to see if wireless was somehow blocked by them. No change in status wireless.

  9. I checked the Windows power plan settings to confirm that network cards did not have their power reduced. I put the adapter wireless for maximum while on battery and current performance alternative.

  10. I checked the Windows Event Viewer logs > Windows Logs > system:

  I've seen repeated Scriptures error spread among the many dates of "BTHUSB (Blue Tooth adapter failed in an indeterminate way, will not be used.". The driver has been unloaded. "I saw no reference to what about wireless however.

  11. I tried to run Windows Update manually to see what, if any, driver updates it can find (using a network cable connection) and got the error 'cannot be updated because the Windows Update service is not started. I confirmed that he was released. I also manually stopped and restarted the service but continued to get the same error message. I kept the Windows Firewall and Norton Firewall (and antivirus) disabled in case they were interfereing with Windows Update, but no luck.

  12. I ran bad/ad/spyware scans with a portable version of Spybot and also a free version of SuperAntiSpyware, analyze the results showed several adware results, that have been deleted.

  13. I tried to manually configure the IP address, subnet mask and entered default gateway for IPv4 to the wireless adapter, which had been put on "obtain automatically", as it should. I also put the server DNS preferred my ISP (Comcast), then tried Google 8.8.8.8. This should have worked but the connection still showed as "cable disconnected" (why is a mistake to launch a "cable disconnected" wireless connection?)

  14. just for fun, I ran the update from the Intel driver from their site (via wired), who identified the available for graphics and Chipset updates - I've updated both, but it did not help (no surprise).

  15. I started Windows in Safe Mode with network - just as in normal mode, he showed the connection wireless as "cable disconnected".

  I am open to any suggestions at this point. The laptop is out of warranty so prefer to avoid paid support, if in any way possible.

  If you can get a hardware ID by activating / deactivating it on or turned off, it suggests itself wireless card is bad... Diagnostic tests could confirm this:

  http://dellwindowsreinstallationguide.com/F12-Preboot-Diagnostics/

  You can look in the service manual to try and reinsert the card or replace it. His work a bit longer than necessary:

  http://FTP.Dell.com/manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/Inspiron-14r_service%20manual_en-us.PDF

  An easier solution if you are uncomfortable with the material of the Assembly would be to buy a USB wireless adapter.

• How can I scroll using this mousepad on my laptop Dell Inspiron N4010

  How can I scroll through button of the mouse on my Lap top, mine does not (used to love) how should I do?
  I have a Dell Laptop(Inspiron N4010), who is running with Windows7 and he worked very hard. Now, I am facing the problem which I can't scroll using the touchpad.
  I can scroll using the bar on the side, but it is more convenient for me to use the mouse pad. Please suggest me how can I solve the problem

  KS siby

  Have you tried reinstalling the drivers? Follow the link below

  http://support.us.Dell.com/support/downloads/download.aspx?c=us&l=en&s=Gen&ReleaseID=R270761&formatcnt=0&LIBID=0&typeid=-1&DateID=-1&FormatID=-1&source=-1&FILEID=399315

• Windows 7 RTM fingerprint reader and webcam for TX2 driver status

  I read somewhere on the site of HP windows 7 drivers for this TX2 - 1027CA won't be available until October 2009. Still I use it now, and the main system works well. There is a problem in the fingerprint reader and perhaps the webcam for me at this point. Until that HP provides drivers updated, I was wondering if there may be versions beta drivers for the TX2 I could try. I am ready to continue using windows 7, but I would try to install the drivers updated as soon as possible. Maybe it's two months away and one month after the availability of the operating system for MSDN subscribers (several companies and developers). I guess this list of reading, some other people who have found what is and is not possible on the TX2 today under 7. Could you give us a brief run down on what drivers are working or not working do not? Fingerprint reader and webcam are of great interest for beginners. My goal is to run what can work.

  The WebCam driver installation is not necessary. You can use the MediaSmart WebCam software to test

  Link: ftp://ftp.hp.com/pub/softpaq/sp43501-44000/sp43591.exe

  Driver fingerprint (beta):

  32-bit: http://win7beta.authentec.com/W7Wbf32.exe

  64-bit: http://win7beta.authentec.com/W7Wbf64.exe

• driver webcam for notebook C785TU for windows7 operating system

  I coudnt find the driver for webcam for compaq Presario c700 .please help

  Hello:

  Try this software. I don't know if it will work, but that's all I can find.

  CyberLink YouCam here (ver 2.0.3115 for 32/64-bit Win7)

  Note:

  If you have a problem with your webcam, check below links to HP documents:

  Solve Webcam Windows problems

  Test a Webcam using your favorite Instant Messaging

  Paul

• I have an iPhone running on iOS 9.2 6s sound shutter for the camera disappeared. How can I get that back?

  I have an iPhone running on iOS 9.2 6s sound shutter for the camera disappeared. How can I get that back?

  Check if the phone has got accidentally switched on for mute. -AJ

• My names Contact list for Windows Live "disappeared". My ISP says it still resides in my computer, but only Microsoft can allow retrieving the list. What must I do to get these names?

  My names Contact list for Windows Live "disappeared". My ISP says it still resides in my computer, but only Microsoft can allow retrieving the list. What must I do to get these names?

  Hello

  The question you have posted is related to Windows Live; This is why it would be better suited in the Windows Live community. Please visit the link below to find a community that will provide the best support.

  http://windowslivehelp.com/forums.aspx?ForumID=28aff142-9106-4d74-BE08-9b5d9fc0efea

• How to fix my webcam for video calls on Skype

  I need help to fix my built in webcam for Skype video call

  Hello

  Because the problem is with Skype I suggest you contact the Skype support team. However, you can have a look at the following articles that might help you.

  To make a video call

  http://www.Skype.com/intl/en-us/support/user-guides/video-calling/

  Video calling

  https://support.Skype.com/en-us/category/VID_CALLING/