What should I do if it tells me that the serial number is not fair?

I'm trying to move my computer to a new adobe software. I disabled it on the old computer and connected with my Adobe this identification code is asking me a serial number and I went to the not-for-profit that I get my license to and got the serial number. It fits, but I get an error that it is not valid for the creative suite 6.  Any suggestions other than to say their they gave me the wrong number?

Thank you.

You can contact the Adobe Support via chat and see if they can determine if the number was provided to you is valid for the software you are trying to install.  If it is involved with some kind of volume license, you must obtain the other installation files (site Web of Adobe License |) Serial numbers | Orders | Accounts)

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe Licensing

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