When a printer is replaced with a refurbished unit, the original printer must be returned?

I got a refurbished LJ Pro M1217nfw printer to replace the same original printer whose LCD screen become defective during the warranty period.  The documentation that accompanies the refurb unit, titled "Program of upgrade of Hewlett-Packard," provides instructions to return the original product HP via UPS, but he also says, "You can choose to keep your original product" and that there is no additional charge for either return or keep the product.  The refurb unit was not an 'upgrade', but a replacement at the expense of HP.  I'm confused.  What is the policy?

C2PE,

Please provide me the information to your account. It seems that the documentation provided with your printer for replacement covers the upgrades and replacements. In your specific case as you say you were not doing an upgrade, but rather a replacement, you will need to return the defective item. If you had paid for the upgrade you could keep the other printer. I can see how this would have been a bit confusing on your part for sure. Hope this helps you.

Tags: HP Printers

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    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\268x45.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/20150629-snapping-a-picture-with-a-camera.jpg

    Answer: 550 /images/20150629-snapping-a-picture-with-a-camera.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,57,25)

    Command: STOR /images/20150629-snapping-a-picture-with-a-camera.jpg

    Answer: 550 /images/20150629-snapping-a-picture-with-a-camera.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\4-crop-u3395.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/268x45.jpg

    Answer: 550 /images/268x45.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,57,39)

    Command: STOR /images/268x45.jpg

    Answer: 550 /images/268x45.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\4.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/4-crop-u3395.jpg

    Answer: 550 /images/4-crop-u3395.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,57,129)

    Command: STOR /images/4-crop-u3395.jpg

    Answer: 550 /images/4-crop-u3395.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\7-crop-u3432.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/4.jpg

    Answer: 550 /images/4.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,57,149)

    Command: STOR /images/4.jpg

    Answer: 550 /images/4.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\7-crop-u3491.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/7-crop-u3432.jpg

    Answer: 550 /images/7-crop-u3432.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,57,245)

    Command: STOR /images/7-crop-u3432.jpg

    Answer: 550 /images/7-crop-u3432.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\7.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/7-crop-u3491.jpg

    Answer: 550 /images/7-crop-u3491.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,58,6)

    Command: STOR /images/7-crop-u3491.jpg

    Answer: 550 /images/7-crop-u3491.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\72.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/7.jpg

    Answer: 550 /images/7.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,58,105)

    Command: STOR /images/7.jpg

    Answer: 550 /images/7.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\blank.gif download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/72.jpg

    Answer: 550 /images/72.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,58,120)

    Command: STOR /images/72.jpg

    Answer: 550 /images/72.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0001-crop-u3812.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/blank.gif

    Answer: 550 /images/blank.gif: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,58,235)

    Command: STOR /images/blank.gif

    Answer: 550 /images/blank.gif: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0006-crop-u3474.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0001-crop-u3812.jpg

    Answer: 550 /images/dsc_0001-crop-u3812.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,58,251)

    Command: STOR /images/dsc_0001-crop-u3812.jpg

    Answer: 550 /images/dsc_0001-crop-u3812.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0006-crop-u3477.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0006-crop-u3474.jpg

    Answer: 550 /images/dsc_0006-crop-u3474.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,59,98)

    Command: STOR /images/dsc_0006-crop-u3474.jpg

    Answer: 550 /images/dsc_0006-crop-u3474.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0021.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0006-crop-u3477.jpg

    Answer: 550 /images/dsc_0006-crop-u3477.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,59,111)

    Command: STOR /images/dsc_0006-crop-u3477.jpg

    Answer: 550 /images/dsc_0006-crop-u3477.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0034.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0021.jpg

    Answer: 550 /images/dsc_0021.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,59,199)

    Command: STOR /images/dsc_0021.jpg

    Answer: 550 /images/dsc_0021.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0215-crop-u3722.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0034.jpg

    Answer: 550 /images/dsc_0034.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,59,216)

    Command: STOR /images/dsc_0034.jpg

    Answer: 550 /images/dsc_0034.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\dsc_0413.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0215-crop-u3722.jpg

    Answer: 550 /images/dsc_0215-crop-u3722.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,60,62)

    Command: STOR /images/dsc_0215-crop-u3722.jpg

    Answer: 550 /images/dsc_0215-crop-u3722.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\loading.gif download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/dsc_0413.jpg

    Answer: 550 /images/dsc_0413.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,60,76)

    Command: STOR /images/dsc_0413.jpg

    Answer: 550 /images/dsc_0413.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\mokala1-crop-u3750.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/loading.gif

    Answer: 550 /images/loading.gif: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,60,161)

    Command: STOR /images/loading.gif

    Answer: 550 /images/loading.gif: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\mokala3.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/mokala1-crop-u3750.jpg

    Answer: 550 /images/mokala1-crop-u3750.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,60,176)

    Command: STOR /images/mokala1-crop-u3750.jpg

    Answer: 550 /images/mokala1-crop-u3750.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\mokala8.jpg download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/mokala3.jpg

    Answer: 550 /images/mokala3.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,61,8)

    Command: STOR /images/mokala3.jpg

    Answer: 550 /images/mokala3.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\images\u2799-4.png download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/mokala8.jpg

    Answer: 550 /images/mokala8.jpg: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,61,17)

    Command: STOR /images/mokala8.jpg

    Answer: 550 /images/mokala8.jpg: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\html5shiv.js download

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Images MKD

    Answer: 550 images: Permission denied

    Command: MKD/images

    Answer: 550/images: permission denied

    Command: CWD/images

    Answer: 550/images: no such file or directory

    Order: SIZE /images/u2799-4.png

    Answer: 550/images/u2799-4.png: no such file or directory

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,61,100)

    Command: STOR /images/u2799-4.png

    Answer: 550/images/u2799-4.png: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\jquery-1.8.3.min.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Scripts MKD

    Answer: 550 scripts: permission denied

    Command: MKD \Scripts

    Answer: 550 \Scripts: permission denied

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/html5shiv.js

    Answer: 550 /scripts/html5shiv.js: no such file or directory

    Command: Type

    Answer: 200 Type a position

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,61,131)

    Command: STOR /scripts/html5shiv.js

    Answer: 550 /scripts/html5shiv.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\jquery.musemenu.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/jquery.musemenu.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,61,218)

    Command: STOR /scripts/jquery.musemenu.js

    Answer: 550 /scripts/jquery.musemenu.js: no such file or directory

    : Critical file transfer error

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Scripts MKD

    Answer: 550 scripts: permission denied

    Command: MKD \Scripts

    Answer: 550 \Scripts: permission denied

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/jquery-1.8.3.min.js

    Answer: 550 /scripts/jquery-1.8.3.min.js: no such file or directory

    Command: Type

    Answer: 200 Type a position

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,61,217)

    Command: STOR /scripts/jquery-1.8.3.min.js

    Answer: 550 /scripts/jquery-1.8.3.min.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\jquery.watch.js download

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\jquery.museoverlay.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Scripts MKD

    Answer: 550 scripts: permission denied

    Command: MKD \Scripts

    Answer: 550 \Scripts: permission denied

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/jquery.museoverlay.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,62,60)

    Command: STOR /scripts/jquery.museoverlay.js

    Answer: 550 /scripts/jquery.museoverlay.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\museutils.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/jquery.watch.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,62,70)

    Command: STOR /scripts/jquery.watch.js

    Answer: 550 /scripts/jquery.watch.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\musewpslideshow.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Scripts MKD

    Answer: 550 scripts: permission denied

    Command: MKD \Scripts

    Answer: 550 \Scripts: permission denied

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/museutils.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,62,150)

    Command: STOR /scripts/museutils.js

    Answer: 550 /scripts/museutils.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\pie.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/musewpslideshow.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,62,161)

    Command: STOR /scripts/musewpslideshow.js

    Answer: 550 /scripts/musewpslideshow.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\touchswipe.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Scripts MKD

    Answer: 550 scripts: permission denied

    Command: MKD \Scripts

    Answer: 550 \Scripts: permission denied

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/pie.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,62,238)

    Command: STOR /scripts/pie.js

    Answer: 550 /scripts/pie.js: no such file or directory

    : Critical file transfer error

    Status: From C:\Users\Santie\Documents\MuseExport\scripts\webpro.js download

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/touchswipe.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,62,249)

    Command: STOR /scripts/touchswipe.js

    Answer: 550 /scripts/touchswipe.js: no such file or directory

    : Critical file transfer error

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Command: DLG.

    Answer: CWD successful commande250

    Command: Scripts MKD

    Answer: 550 scripts: permission denied

    Command: MKD \Scripts

    Answer: 550 \Scripts: permission denied

    Command: CWD \Scripts

    Answer: \Scripts 550: no such file or directory

    Order: SIZE /scripts/webpro.js

    Answer: 550 SIZE not allowed in ASCII mode

    Command: PASV

    Response: 227 entering passive Mode (206,188,192,71,63,59)

    Command: STOR /scripts/webpro.js

    Answer: 550 /scripts/webpro.js: no such file or directory

    : Critical file transfer error

    Status: Disconnected from Server

     

    Status: Disconnected from Server

    No other method of downloading doesn't work either; I get the same error message 550.  Somewhere, I did something wrong, but impossible to establish where.

    Few things to check:

    -If you have the permission for folders on the server

    -Permission to read and write

    Thank you

    Sanjit

  • Quicken icon has been replaced with textedit icon in the dock of macOS.

    I'm under Quicken as an application of the unit and I keep the Quicken icon in the dock of MacOS.  Recently, the icon in the dock to Quicken changed to the same icon that appears with Text Edit.   I can't think of any material that have been made to my computer change.  I use a Macbook Pro 13 "mid-2009 with Snow Leopard with Vista in the virtual machine.   I keep the operating system and applications to update so I usually use the latest version and patches that are available.

    Here's what I would try to solve the problem...

    From within the guest operating system stop, not suspend the Virtual Machine and then close VMware Fusion.

    Then, delete the following folders that reside within the target computer virtual package and empty the trash. If you need assistance in the virtual computer target package take a look to: collecting information for VMware Fusion

    Remove Applications and records of appListCache who are in the target Virtual Machine package.  They will be rebuilt automatically as needed.

    Restart the Mac.

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  • When you look at an email I sent to the origin, the content of the previous email shows this > symbol on each start of sentence. How can I remove this

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    > Hello
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    > when I see related previous emails messages

    Why do you want to remove the flag that the text is cited a previous message in the thread? I think what your application and what you want are two different things.

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